German Speaking IT Support Specialist in Barcelona

vor 2 Wochen


Berlin, Berlin, Deutschland Grow-Talent Vollzeit
Job Description

Grow-Talent.com is working with a leading multinational technology BPO business, seeking an experienced German-speaking IT Support Specialist to join their team in Barcelona.

Overview

The successful candidate will provide 1st level IT support to clients via phone, email, and chat or self-service portal. This includes troubleshooting hardware and software issues, performing root cause analysis, and monitoring IT requests and issues in the client's ITSM system.

Responsibilities
  • Provide technical assistance to clients via multiple communication channels
  • Support clients in operating user systems and peripheral devices
  • Analyze complex issues and implement solutions
  • Collaborate with external service providers and internal teams
Requirements
  • Proficient or bilingual level of German and advanced English
  • Experience in 1st or 2nd level IT support, preferably in a large company environment
  • Good knowledge of Windows 10, Office 365, and MS Teams, as well as troubleshooting hardware and software
  • Analytical approach to complex issues
  • Familiarity with ITSM ticket systems (ideally ServiceNow)
  • Knowledge of ITIL V4 processes (desired)
What We Offer
  • A competitive remuneration package based on experience, skills, and performance
  • Full paid training on the company and project
  • Career development programs and language classes
  • Dynamic and creative team environment
  • Guidance and tools for professional growth
Estimated Salary

€45,000 - €60,000 per annum, depending on experience and qualifications.



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