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Head of Customer Success Lead

vor 1 Monat

Roth an der Our, Deutschland Creos Vollzeit
Head of Customer Success

At Creos, we're shaping the energy transition in Luxembourg and the Greater Region. We're seeking a seasoned professional to lead our customer success efforts.

  • Develop a customer-centric vision, define objectives, and deliver effective action plans to ensure a positive and consistent experience for customers and stakeholders.
  • Develop programs and lead projects that promote a customer-centric culture, driving customer satisfaction and loyalty.
  • Lead, motivate, and develop the customer operations teams to provide exceptional service and support on all available contact channels.
  • Establish mechanisms for collecting and analyzing customer feedback to promote continuous improvement and ensure a seamless customer experience.
  • Oversee the resolution of customer complaints and concerns promptly and effectively within defined SLA's.
  • Establish operational KPI's to measure customer satisfaction and customer service's efficiency, gaining insights into customer behavior, preferences, and service satisfaction.
  • Stay informed about relevant laws and regulations, ensuring customer operations comply with all regulatory requirements.

Your Profile

  • Hold a Master's degree in Business Administration, Engineering, Sales, or a related field.
  • Have at least 2 years of experience in a similar position.
  • Exhibit a strong team spirit and collaborative mindset.
  • Be committed, customer-focused, and results-driven.
  • Display a strategic orientation and strong problem-solving ability.
  • Excel in effective verbal and written communication skills in English, French, and German.

What We Offer

  • The opportunity to join a dynamic team that's actively shaping the energy transition.
  • A multicultural and international working environment that encourages diversity and inclusion.
  • A competitive salary with many additional benefits, including a pension plan, additional health insurance, free parking, and a company restaurant.
  • Continuous learning and development career path adapted to the needs of each employee.
  • Hybrid working mode with the possibility to work from home and 34 days off per year.

For external applications, a recent copy of the police record will be requested if you're invited for an interview.