Customer Service Representative

Vor 4 Tagen

Saarbrücken, Saarland, Deutschland PLUSCARD Service-Gesellschaft für Kreditkarten-Processing mbH Vollzeit
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at PLUSCARD Service-Gesellschaft für Kreditkarten-Processing mbH. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a professional and timely manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues related to credit card transactions, online services, and card conditions
  • Provide expert advice on our products and services, including credit card benefits and features
  • Collaborate with customers to resolve complaints and concerns, ensuring a high level of customer satisfaction
  • Process customer requests and transactions, maintaining accurate records and updating customer information as needed
  • Work closely with internal teams, including sales, marketing, and operations, to ensure seamless customer service
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • High level of customer service skills, with a focus on resolving issues and meeting customer needs
  • Ability to work in a fast-paced environment, handling multiple customer inquiries and transactions simultaneously
  • Strong problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions
  • Proficiency in German language, with a minimum of C1 level
About Us

PLUSCARD Service-Gesellschaft für Kreditkarten-Processing mbH is a leading provider of credit card processing services to banks and financial institutions. We are committed to delivering exceptional customer service and innovative solutions to our customers, and we are seeking a talented and motivated individual to join our team.

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