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Customer Service Representative

vor 2 Monaten

Saarbrücken, Saarland, Deutschland PLUSCARD Service-Gesellschaft für Kreditkarten-Processing mbH Vollzeit
About the Job

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at PLUSCARD Service-Gesellschaft für Kreditkarten-Processing mbH. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their inquiries, and resolving any issues they may have.

Key Responsibilities
  • Answer and resolve customer inquiries via phone in a timely and professional manner
  • Provide accurate and helpful information to customers regarding their credit card accounts
  • Resolve customer complaints and issues in a fair and efficient manner
  • Work collaboratively with other team members to achieve customer satisfaction goals
  • Stay up-to-date with company policies and procedures to ensure accurate and compliant service delivery
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
  • Strong problem-solving and conflict resolution skills
  • Ability to work a variety of shifts, including evenings and weekends
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance