Software Customer Support Specialist
vor 4 Wochen
About the Role:
We are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our customer support team, you will be responsible for providing exceptional support services to our growing client base.
Key Responsibilities:
- Provide stellar support services across multiple products to our clients through chat, email, phone, and screen share
- Provide information and insight on product features and capabilities
- Conduct 'how to' sessions with customers to ensure successful product implementation and use
- Be the voice of the customer by documenting feedback and sharing insights with the Product and Engineering teams
- Troubleshoot product issues and escalate bugs to help drive quick resolution
- Interact with team members across departments to research and resolve customer issues
- Contribute to the design and testing of new software during the development cycle
- Identify ideas for process improvements, system enhancements or automation that will reduce effort for customers and co-workers
Requirements:
- College degree or equivalent
- Business level language proficiency in French, English, and German
- Experience in a technical support role or SaaS customer support role providing 24x5 or 24x7 support
- Proficiency in software and hardware technology with the ability to quickly learn the applications and platforms that our customers use
- Excellent communication skills, both written and verbal
- Ability to communicate complex technical concepts clearly and effectively
- Professional and courteous attitude
- Natural problem solver and passionate about helping others
- Team-oriented work style
- Self-motivated and willing to tackle problems on your own
- Have the organizational skills required for working on multiple projects at once
- Experience using MS Excel, MS Word, MS PowerPoint, or equivalent products
- Basic knowledge of database administration, customer relationship management, and enterprise resource planning software
What We Offer:
- Flexible working arrangements, including remote work options
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
How to Apply:
If you are a motivated and customer-focused individual with a passion for technical support, please submit your application, including your resume and a cover letter, to our online portal.
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