Client Support Coordinator
vor 2 Wochen
Join nilo and contribute to the movement of destigmatizing mental health. Play an essential role in developing a premier platform dedicated to workplace mental wellness.
ResponsibilitiesYour Role:
- You will serve as the primary contact for our clients and mental health professionals regarding inquiries about our services, appointment management, and technical issues.
- You will provide professional assistance to client inquiries via email, phone, and chat during our operational hours.
- You will assist clients in finding suitable matches and know precisely which professionals to connect them with for specific needs.
- You will maintain ongoing communication with colleagues across various departments, particularly within our Psychology and Technology teams.
To excel in this position, you should possess:
- A minimum of 1+ years of experience in customer support, client care, or user operations.
- Fluent written and verbal communication skills in both German and English.
- A passion for working with people and a love for effective communication.
- A high degree of empathy, enabling you to understand and respond to the needs of our clients.
- A strong customer-oriented and solution-focused mindset.
- Excellent organizational skills and the ability to remain composed in high-pressure situations.
- A proactive and independent work style, with the ability to quickly adapt to new tools and processes.
What We Offer:
- A vibrant company culture rooted in teamwork, empathy, respect, trust, courage, and innovation.
- Autonomy and creative freedom in your role.
- Opportunities for personal and professional growth.
- Complimentary access to our app, including family support features.
- The possibility to work remotely for up to 90 days each year.
- A hybrid work model, with team collaboration days.
- Discounted membership to Urban Sports Club.
- Equity options, allowing you to benefit from the company's growth.
- Regular team-building and company events.
- The option to bring your pet to the workplace.
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