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Customer Support Specialist

vor 1 Monat

Weinheim, Baden-Württemberg, Deutschland Syntax Systems Vollzeit
About Syntax Systems

We are a leading international IT service provider for the mid-sized manufacturing industry, with a strong focus on cloud expertise and growth. As a SAP partner since the beginning, we advise SMEs on various topics, including hosting, hybrid cloud scenarios, AWS, Microsoft, SAP HANA, IoT, analytics, and application management.

Job Description

We are seeking a motivated and detail-oriented Customer Support Specialist to join our team in the Customer Support Center. As a working student, you will have the opportunity to gain valuable practical experience and support our team in daily business.

Key Responsibilities
  • Provide exceptional customer service through telephone and electronic communication, resolving customer inquiries and incidents in a timely manner.
  • Document customer interactions and tickets in our system, ensuring accurate and thorough records.
  • Collaborate with 2nd and 3rd level support teams to ensure seamless issue resolution.
  • Support projects related to technology and process improvements.
  • Develop and maintain documentation, process descriptions, work aids, and manuals.
  • Participate in a dynamic and internationally oriented team, providing 7x24 support.
Requirements
  • Currently pursuing a degree in Information Technology, Electrical Engineering, or a related field.
  • Availability of 18-20 hours per week, with increased involvement during semester breaks (full-time possible).
  • Strong IT affinity, with a passion for learning and staying up-to-date with the latest IT topics.
  • Excellent communication and social skills, with a strong command of German and English.
  • Strong customer and service orientation, with a high level of service orientation.

This is an exciting opportunity to work in a practical environment, gain valuable experience, and contribute to the success of our team. If you are a motivated and detail-oriented individual, we encourage you to apply.