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Customer Service Representative

vor 2 Monaten


Berlin, Berlin, Deutschland Miles Mobility Vollzeit

About Miles Mobility

Miles Mobility is a leading provider of car-sharing and car subscription services in Germany and Belgium. Our mission is to create a world where mobility is shared, sustainable, and accessible to all.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and efficient manner.

Key Responsibilities

  • Provide exceptional customer service via phone, email, and chat, ensuring a high level of customer satisfaction
  • Resolve customer complaints and issues in a professional and timely manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers
  • Stay up-to-date with industry trends and developments to provide expert advice to customers

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and ability to think critically
  • Proficiency in verbal and written German, Dutch, French, and English
  • Experience in customer service or a related field

What We Offer

  • A competitive salary and performance-based bonuses
  • A comprehensive benefits package, including health insurance and retirement plan
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].