Technical Support Specialist

vor 4 Wochen

Hamburg, Hamburg, Deutschland Procure Ai Vollzeit
{"title": "Technical Customer Support Engineer", "description": "Unlock Savings with AI-Powered Procurement

We are Procure Ai, a market leader in bringing artificial intelligence and automation to the procurement process. Our goal is to unlock massive savings for our clients by having a high-value procurement function.

As a Technical Customer Support Engineer, you will play a crucial role in ensuring our software products meet and exceed customer expectations. Your primary responsibilities will include:

Key Responsibilities:
  • Customer Interaction: Respond to customer inquiries and address their questions and concerns related to our software products.
  • Bug Diagnosis: Investigate and diagnose software issues reported by customers or identified through internal testing.
  • Bug Fixing: Develop, test, and deploy fixes for identified bugs.
  • Documentation: Maintain clear and detailed documentation of issues, solutions, and development processes.
  • Development Work: Assist in the development of new features and enhancements to existing products.
  • Collaboration: Work with the product, design, and senior engineering teams to ensure a seamless integration of new features and bug fixes.

Requirements:

  • Bachelor's degree in Computer Science, Software Engineering, or a related field.
  • Proficiency in at least one programming language.
  • Basic understanding of software development methodologies and version control systems.
  • Familiarity with debugging tools and techniques is a plus.
  • Excellent written and verbal communication skills in German & English.

Benefits:

  • Opportunities for professional growth and development.
  • A competitive compensation package.
  • 30 days of vacation and up to 2 months of work from anywhere.
  • Regular team offsites within Europe to foster collaboration and team spirit.
", "lang_code": "en"}

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