Aktuelle Jobs im Zusammenhang mit CRM Manager - Berlin, Berlin - Remote

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CRM Manager

vor 1 Monat


Berlin, Berlin, Deutschland Remote Vollzeit
Job Title: CRM Manager

We are seeking a highly skilled CRM Manager to join our Revenue Operations team at Remote. As a CRM Manager, you will be responsible for overseeing our Salesforce CRM system, ensuring its optimal use to drive sales initiatives.

Key Responsibilities:
  • Oversee the administration, configuration, and optimization of the Salesforce platform.
  • Develop and implement CRM policies, procedures, and best practices to support GTM goals.
  • Establish, design, and enforce Salesforce governance policies and best practices to promote sustainable and scalable solutions.
  • Maintain documentation related to Salesforce configuration, processes, and changes.
Team Leadership:
  • Lead, mentor, and develop a team of CRM administrators and developers, fostering a collaborative and high-performance work environment.
  • Foster an agile, structured, and collaborative working environment, promoting continuous improvement and innovation.
  • Assess team capacity and allocate resources effectively to ensure balanced workloads and timely completion of tasks.
  • Prioritize and assign projects and tasks based on business needs, team members' strengths, and development areas.
Integration and Process Improvement:
  • Translate business requirements into scalable technical solutions.
  • Identify and implement process improvements to enhance CRM functionality and user experience.
  • Engage in iterative processes to understand user needs, define problems, ideate solutions, prototype, and test enhancements.
  • Lead projects to integrate Salesforce with other systems and tools, such as marketing automation platforms, customer support systems, and data analytics tools.
Requirements:
  • Proven experience managing Salesforce CRM Platform.
  • Strong knowledge of Salesforce CRM and its various components (Sales Cloud, CPQ, Service Cloud, Marketing Cloud, etc.).
  • Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder Certification required; Business Analyst, Platform Developer I Certification is nice to have.
  • Excellent project management skills with the ability to handle multiple projects simultaneously.
  • Proven experience in a leadership role, managing a team of CRM professionals.
  • Solid Business understanding with an ability to translate business needs into a set of workable, specific requirements.
  • Proven ability to work in a fast-paced, global environment with multiple priorities that requires strong project management and decision-making capabilities. Hands-on approach required.
Benefits:
  • Work from anywhere.
  • Unlimited personal time off (minimum 4 weeks).
  • Quarterly company-wide day off for self-care.
  • Flexible working hours.
  • 16 weeks paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget & IT equipment.
  • Budget for local in-person social events or co-working spaces.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about CRM and have a strong background in Salesforce, we encourage you to apply for this exciting opportunity.