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About Lanes & Planes
Lanes & Planes is a dynamic company specializing in travel arrangements and customer service within the tourism industry. We are dedicated to providing exceptional experiences for our clients by offering personalized travel solutions and expert guidance.
Your Role as a Tourism Sales Specialist
We are seeking a passionate and organized individual to join our team as a Tourism Sales Specialist. In this role, you will be responsible for assisting customers with their travel needs, creating customized itineraries, and ensuring a seamless booking experience.
Responsibilities:
- Provide exceptional customer support by addressing inquiries regarding travel arrangements via various communication channels.
- Develop personalized travel offers by researching and selecting flights, accommodations, car rentals, and other travel services that meet customer requirements.
- Manage the booking process efficiently, ensuring accurate information and timely confirmations for all travel arrangements.
- Collaborate with colleagues to streamline booking management and invoicing procedures.
- Offer pre- and post-travel advice to customers, providing valuable insights and recommendations to enhance their travel experience.
Requirements:
- A levels or equivalent education in a relevant field.
- Previous experience in customer service is highly desirable.
- Excellent communication skills in German and English, both written and verbal.
- A genuine passion for travel and a commitment to providing exceptional customer service.
