Dutch Speaking Collections Specialist

vor 4 Wochen


Berlin, Berlin, Deutschland Mercedes-Benz Vollzeit
About the Role

We are seeking a highly driven and skilled Dutch speaking collections specialist to join our team at Mercedes-Benz Bank Service Center in Berlin. As a collections specialist, you will play a crucial role in driving down unpaid invoices and establishing a direct dialogue with customers to find sustainable solutions.

Key Responsibilities
  • Responsible for retail areas, including reaching out to delinquent customers via telephone and email to negotiate payment plans.
  • Utilize negotiation tools to determine customer reasons for delinquency and provide proactive thinking to find the most optimal solution.
  • Conduct extensive research to find contact information for clients who cannot be reached.
  • Designate and optimize conversation strategies to identify and cope with different customer attitudes.
  • Collaborate with colleagues in Brussels, Luxembourg, and Utrecht to resolve customer complaints and correct invoices.
  • Provide support to collections third parties in Belgium, Luxembourg, and the Netherlands.
Requirements
  • Commercial education, additional qualification desirable.
  • Fluent in Dutch, English at advanced level.
  • Strong negotiation and communication skills, with a drive to continuously improve.
  • Excellent teamwork skills and a reliable, self-reliant work ethic.
About Us

Mercedes-Benz Bank Service Center in Berlin is a subsidiary of Mercedes-Benz Bank AG, responsible for commercial business around financial services for Mercedes-Benz vehicles. We offer a premium service in leasing, financing, and insurance products, with a focus on fairness, openness, and integrity.

We are a multinational and multilingual team, with a strong commitment to employee development and well-being. As a collections specialist, you will have the opportunity to work with a talented and driven team, with a focus on continuous improvement and excellence.



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