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Service Management Specialist
vor 2 Monaten
About the Role
The Service Management Specialist at State Street is responsible for ensuring the compliance of internally and externally outsourced data management and governance activities with the Basel Committee on Banking Supervision (BCBS) Standard 239. This role acts as a liaison between our organization and the outsourced service provider to monitor, manage, and report on BCBS 239 compliance.
Key Responsibilities
- Outsourced Service Oversight: Manage the relationship with the outsourced service provider responsible for data management, application management, and governance activities related to BCBS 239 compliance.
- BCBS 239 Compliance: Ensure that the outsourced service provider's practices align with BCBS 239 principles and guidelines.
- Service Level Agreements (SLAs): Define and maintain SLAs with the service provider, including performance metrics and compliance expectations.
- Monitoring and Reporting: Implement monitoring mechanisms to track the service provider's adherence to BCBS 239 requirements and prepare regular reports for internal stakeholders.
- Issue Resolution: Identify and address any issues or non-compliance matters promptly, working closely with the SSBI IT outsourcing office, SSBI outsourcing office, and the service providers to implement corrective actions.
- Communication: Facilitate effective communication between the SSBI IT outsourcing office, SSBI outsourcing office, and the service providers, ensuring alignment on BCBS 239 compliance efforts.
Requirements
- Education: Bachelor's degree in a related field (e.g., Finance, Data Management, Risk Management).
- Experience: Proven track record in service management or vendor management in a financial institution.
- Skills: Strong understanding of BCBS 239 principles and data governance best practices, excellent communication, negotiation, analytical, and problem-solving skills, attention to detail, and the ability to work independently.
