Technical Service Leadership Position

vor 2 Wochen

Grimma, Sachsen, Deutschland EGE GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced Technical Service Leadership professional to join our team at EGE GmbH. As a key member of our organization, you will be responsible for leading and managing a team of technical support specialists, ensuring the delivery of high-quality services to our customers.

Key Responsibilities
  • Lead and manage a team of technical support specialists, providing guidance and direction to ensure the delivery of high-quality services.
  • Develop and implement technical support strategies and processes to improve customer satisfaction and reduce support requests.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication.
  • Provide technical expertise and support to customers, resolving complex technical issues and providing training and guidance as needed.
  • Develop and maintain relationships with key customers and partners, identifying opportunities for growth and improvement.
  • Stay up-to-date with industry trends and emerging technologies, applying this knowledge to improve our technical support services.
Requirements
  • Minimum 3 years of experience in a technical support leadership role, preferably in the fenestration industry.
  • Strong technical knowledge of fenestration products and systems, including design, manufacturing, and installation.
  • Excellent leadership and communication skills, with the ability to motivate and guide a team of technical support specialists.
  • Proven track record of improving customer satisfaction and reducing support requests through effective technical support strategies and processes.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
What We Offer
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including a comprehensive health insurance plan and retirement savings plan.
  • The opportunity to work with a leading manufacturer of fenestration products, with a strong commitment to quality and customer satisfaction.
  • A collaborative and inclusive team culture, with a focus on open communication and mutual respect.

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