Product Support Specialist

vor 1 Monat

Munich, Bayern, Deutschland Aiways Vollzeit

Product Support Engineer

About the Role

We are Aiways, driving the evolution of the automotive industry. For our European head office in Munich, we are looking for a Product Support Engineer who will be a part of the Product Support Team.

Responsibilities

  • Act as a liaison between Service Partners, markets, and the global technical support organization regarding system and quality issues while handling single cases.
  • Answer support requests coming in via internal ticketing system and phone mainly for single vehicle cases.
  • Support Service Partners in finding an efficient and cost-oriented solution while fulfilling the quality expectations of the company.
  • Feedback of solutions and results into the assigned systems and processes.
  • Investigate and analyze specific technical concerns on special request for quality follow-up purposes.
  • Review constantly the existing processes to improve the quality towards Service Partners and end customers.
  • Support the Sales Team in technical questions.
  • Judge and report performance on escalated and investigated support cases and implementation activities.
  • Identify and close gaps in Service Partners capabilities/capacities.

Qualifications

  • Minimum of 2 years of relevant work experience.
  • Education as Master Technician or equivalent in vehicle electronics/mechatronics.
  • Minimum 2 years of solid experience of automotive technical diagnostics.
  • Proven technical competence in EV specific areas.
  • Special skills in the work area of Vehicle electronics and CAN-BUS Systems.
  • Experience of total after-sales area, (dealer/importer, national sales company etc) is a plus.
  • Excellent skills in vehicle diagnostics.
  • Ability to share knowledge and learning, proven training skills.
  • Good Team working skills and networking ability.
  • Analytical and self-driven with inspirational and motivating appearance.
  • Excellent communication and presentations skills in German English languages. Additional language skills are a plus.
  • Exceptionally good general IT system and component competence.
  • Ability to work independently.
  • High focus on end customer.

What You Can Expect

  • Be a part of a team, building a brand right from the start with a lot of freedom and possibilities.
  • The opportunity to get involved, develop and implement your own ideas.
  • You will get flexibility in working hours and locations.
  • Enjoy the multi-cultural atmosphere between China and Europe, and be part of a team of like-minded people.
  • Fair, performance-linked remuneration.

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