Product Support Specialist
vor 4 Wochen
Product Support Specialist
We are looking for a Product Support Specialist to join our team at Aiways. As a Product Support Specialist, you will be responsible for acting as a liaison between Service Partners, markets, and the global technical support organization regarding system and quality issues while handling single cases.
Responsibilities
- To answer support requests coming in via internal ticketing system and phone mainly for single vehicle cases
- To support Service Partners in finding an efficient and cost-oriented solution while fulfilling the quality expectations of the company
- Feedback of solutions and results into the assigned systems and processes
- Investigate and analyze specific technical concerns on special request for quality follow-up purposes
- Review constantly the existing processes to improve the quality towards Service Partners and end customers
- To support the Sales Team in technical questions
- Judge and report performance on escalated and investigated support cases and implementation activities
- Identify and close gaps in Service Partners capabilities/capacities
Qualifications
- Minimum of 2 years of relevant work experience
- Education as Master Technician or equivalent in ''vehicle electronics/mechatronics''
- Minimum 2 years of solid experience of automotive technical diagnostics
- Proven technical competence in EV specific areas
- Special skills in the work area of Vehicle electronics and CAN-BUS Systems
- Experience of total after-sales area, (dealer/importer, national sales company etc) is a plus
- Excellent skills in vehicle diagnostics
- Ability to share knowledge and learning, proven training skills
- Good Team working skills and networking ability
- Analytical and self-driven with inspirational and motivating appearance
- Excellent communication and presentations skills in German English languages. Additional language skills are a plus
- Exceptionally good general IT system and component competence
- Ability to work independently
- High focus on end customer
What You Can Expect
- To be a part of a team, building a brand right from the start with a lot of freedom and possibilities
- The opportunity to get involved, develop and implement your own ideas
- You will get flexibility in working hours and locations
- Enjoy the multi-cultural atmosphere between China and Europe, and be part of a team of like-minded people
- Fair, performance-linked remuneration
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