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Senior Coach Relations Manager

vor 2 Monaten


Berlin, Berlin, Deutschland CoachHub GmbH Vollzeit
Lead the Coach Relations Team at CoachHub GmbH

We're seeking an exceptional leader to join our Coach Relations Team at CoachHub GmbH. As a key member of our team, you'll play a vital role in shaping the success of our company and the growth of our clients.

About the Role

As a Team Lead Coach Relations, you'll be responsible for leading a high-performing team that delivers exceptional coaching experiences to our clients. Your mission will be to ensure the best possible outcomes for our coaches and clients, while driving the growth and success of our organization.

Key Responsibilities
  • Oversee daily activities to ensure operational excellence and high team performance.
  • Plan and monitor team roadmaps and KPIs, driving the team towards strategic objectives.
  • Expand our global coach pool while maintaining high-quality standards.
  • Provide high-level support for coaches throughout their journey, ensuring they receive the best possible support.
  • Ensure a seamless coaching program experience for both coaches and coachees, addressing any issues promptly.
  • Collect and interpret coach feedback, suggesting actionable improvements for team and organizational practices.
  • Collaborate with the product team to manage platform development, ensuring it meets coaches' needs and enhances user experience.
  • Supervise and drive improvements in standard operating procedures, service processes, and quality standards to ensure continuous improvement.
  • Foster team growth through regular training, performance evaluations, constructive feedback, and development opportunities, promoting a culture of learning and excellence.
  • Ensure new team members are adequately onboarded and have the necessary tools and context to perform their roles effectively.
  • Support the Head of Department and other leads in cross-departmental projects.
  • Work with HR to recruit, retain, and develop exceptional talent, improving employee satisfaction.
About You

We're looking for a seasoned professional with a strong background in customer relations, account management, or similar roles, with at least 2 years of leadership experience. You should have a university degree or equivalent education, and be fluent in English, with proficiency in German and/or French a plus.

You'll be a strategic thinker with excellent analytical skills, able to define, interpret reports, and KPIs, and derive action plans. You'll be a multitasker, able to handle multiple priorities and advocate for time management and prioritization within the team.

You'll be passionate about personal development and coaching, with a strong interest in growing and developing your skills and knowledge.

What We Offer

We offer a unique opportunity to lead a talented team and significantly impact our organization's success. You'll be part of a fast-growing and agile company full of talented people cultivating a growth mindset and kindness. You'll have a strong focus on professional and personal growth across all teams, with your own personal expert coach.