Team Lead Coach Relations Manager

Vor 5 Tagen

Berlin, Berlin, Deutschland CoachHub GmbH Vollzeit
Lead the Coach Relations Team at CoachHub GmbH

CoachHub GmbH is on a mission to democratize coaching for all career levels worldwide. We're seeking an exceptional Team Lead Coach Relations to join our team and contribute to our success.

About the Role

As a Team Lead Coach Relations, you will be responsible for leading a high-performing team that hires and supports passionate coaches to deliver quality coaching experiences globally to our clients. You will work closely with the Head of Department and other leads to drive the team's success and contribute to the growth of our clients and the company.

Key Responsibilities
  • Oversee daily activities, ensuring operational excellence and high team performance.
  • Plan and monitor team roadmap and KPIs, driving the team towards strategic objectives.
  • Expand our global Coach pool while maintaining high-quality standards.
  • Provide high-level support for Coaches throughout their journey, ensuring they receive the best possible support.
  • Ensure a seamless coaching program experience for both Coaches and Coachees, addressing any issues promptly.
  • Collect and interpret coach feedback, suggesting actionable improvements for team and organizational practices.
  • Collaborate with the product team to manage platform development, ensuring it meets Coaches' needs and enhances user experience.
  • Supervise and drive improvements in standard operating procedures, service processes, and quality standards to ensure continuous improvement.
  • Foster team growth through regular training, performance evaluations, constructive feedback, and development opportunities, promoting a culture of learning and excellence.
  • Ensure new team members are adequately onboarded and have the necessary tools and context to perform their roles effectively.
  • Support the Head of Department and other leads in cross-departmental projects.
  • Work with HR to recruit, retain, and develop exceptional talent, improving employee satisfaction.
Requirements
  • Experience in Customer Relations, Account Management, or similar roles, with at least 2 years in a leadership position.
  • Education: University degree or equivalent education or relevant work experience.
  • Service and Customer Centricity: Consideration of the entire customer journey and anticipation of customer needs beyond the single transaction.
  • Analytical Skills: Highly quantitative, capable of defining, interpreting reports, and KPIs and deriving action plans.
  • Multitasking: Ability to handle multiple priorities and advocate for time management and prioritization within the team.
  • Languages: Business fluency in English; proficiency in German and/or French is a plus.
  • Personal Development: Strong interest in personal development and coaching.
What We Offer
  • An opportunity to join a fast-growing and agile company full of talented people cultivating a growth mindset and kindness.
  • A job with a strong purpose and the possibility to create a direct impact on the wellbeing of people all around the world.
  • A strong focus on professional and personal growth across all teams - with your own personal expert Coach.

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