Operations Associate, Munich
vor 2 Wochen
About the Role:
Lime is seeking a highly motivated and organized Operations Associate to join our Munich team. As a key member of our operations team, you will be responsible for enhancing our fleet, coordinating our teams in the warehouse and in the field, and providing local support to our riders.
Key Responsibilities:
- Hire, train, and provide coaching to Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicles.
- Build a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles for Munich.
- Define new processes and best practices to drive operational excellence within the warehouse.
- Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region.
- Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market.
- Provide complaint management and customer incidents investigation support.
- Partner with the local Government Relations representative to manage key Legal, Regulatory, and Safety issues.
- Maintain positive relationships between customers, regulators/city officials, employees, and Lime management.
- Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.
About You:
- 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position.
- Experience leading teams or groups preferred.
- Demonstrated expertise with the Munich region and ability to anticipate operational needs and/or challenges within this area.
- Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
- High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset.
- Fluent verbal and written English and German language skills.
- Familiarity with Excel and Google Sheets (Tableau and SQL knowledge would be a bonus).
- Excellent communication and stakeholder management skills.
Why Lime:
Lime is a global community of smart, caring, talented individuals working together to deliver world-changing results. We offer competitive salaries, performance-based annual bonuses, and pre-IPO equity. We also provide health and wellness offerings, flexible vacation policies, and opportunities for professional growth and development.
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