Munich Operations Specialist
vor 4 Wochen
About the Role:
Lime, a leading provider of shared electric vehicles, is seeking a highly skilled and experienced Operations Associate to join our Munich team. As a key member of our operations team, you will play a critical role in enhancing our fleet, coordinating our teams in the warehouse and in the field, and providing local insights to support our riders.
Key Responsibilities:
- Hire, train, and provide coaching to Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicles.
- Build a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles.
- Define new processes and best practices to drive operational excellence within the warehouse.
- Partner cross-functionally on operations projects to identify expansion opportunities within your region.
- Define and monitor key performance indicators (KPIs) that measure the profitability, revenue, and operational performance of your market.
- Provide complaint management and customer incident investigation support.
- Partner with the local Government Relations representative to manage key legal, regulatory, and safety issues.
- Maintain positive relationships between customers, regulators, city officials, employees, and Lime management.
- Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.
About You:
- 1-3 years of professional work experience, ideally 1+ year of experience within an Operations position.
- Experience leading teams or groups preferred.
- Demonstrated expertise with the Munich region and ability to anticipate operational needs and/or challenges within this area.
- Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
- High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset.
- Fluent verbal and written English and German language skills.
- Familiarity with Excel and Google Sheets, with the ability to navigate and draw inference from data.
- Excellent communication and stakeholder management skills.
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