Trade-in Program Manager
vor 4 Wochen
About the Role
The MediaMarktSaturn Retail Group is seeking a highly skilled professional to lead the development and implementation of comprehensive trade-in programs, device as a service solutions, and green energy strategies. As a key member of the Services & Solutions Team, you will be responsible for driving customer engagement and loyalty through innovative and sustainable services.
Key Responsibilities
- Develop and manage trade-in programs to drive customer engagement and loyalty
- Collaborate with marketing, sales, and logistics teams to streamline trade-in processes
- Monitor market trends and competitor activities to continuously improve trade-in offerings
- Lead the design and implementation of device as a service solutions, providing customers with flexible, subscription-based device solutions
- Work with product development and sales teams to ensure seamless integration and delivery of device as a service offerings
- Develop pricing models, service level agreements, and support structures for device as a service
- Drive the company's green energy strategy, focusing on renewable energy solutions and sustainability
- Partner with internal and external stakeholders to develop and promote green energy products and services
- Educate and engage customers on the benefits of green energy and sustainable practices
Requirements
- University degree in Economics, Statistics, or a related field
- Several years of professional experience in managing global and cross-functional projects, ideally in retail or service environments
- Knowledge of trade-in business models and/or green energy business
- Good understanding of market trends and innovations in the services and solutions area
- Strong analytical skills, communication skills, and results-oriented
- Self-starter with the ability to work independently and as part of a team
- Passion for sustainability and technology
- Business fluent in English, German would be beneficial
About Us
The Services & Solutions Team at MediaMarktSaturn Retail Group manages the portfolio of service products sold in all retail channels and country portfolios. We lead the way in designing and selling solutions that allow customers to make the most out of their technology. Consumer electronics is not just about providing customers with devices, but also about providing them with the experience of usage. To fulfill this promise, we need to provide customers with innovative and sustainable services.
Additional Benefits
As a member of our team, you will have the opportunity to work on exciting projects, collaborate with talented professionals, and contribute to the company's success. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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