Service Portfolio Manager

Vor 6 Tagen

Ingolstadt, Bayern, Deutschland MediaMarktSaturn Retail Group Vollzeit

About the Role

The Service Portfolio Manager will be responsible for developing and managing comprehensive trade-in programs to drive customer engagement and loyalty. This includes collaborating with marketing, sales, and logistics teams to streamline trade-in processes and monitor market trends and competitor activities to continuously improve trade-in offerings.

Key Responsibilities

  • Develop and manage trade-in programs to drive customer engagement and loyalty
  • Collaborate with marketing, sales, and logistics teams to streamline trade-in processes
  • Monitor market trends and competitor activities to continuously improve trade-in offerings
  • Lead the design and implementation of DaaS solutions, providing customers with flexible, subscription-based device solutions
  • Work with product development and sales teams to ensure seamless integration and delivery of DaaS offerings
  • Develop pricing models, service level agreements, and support structures for DaaS
  • Drive the company's green energy strategy, focusing on renewable energy solutions and sustainability
  • Partner with internal and external stakeholders to develop and promote green energy products and services
  • Educate and engage customers on the benefits of green energy and sustainable practices

About Us

MediaMarktSaturn Retail Group is a leading retailer of consumer electronics and home appliances. The Services & Solutions Team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolios. We lead the way in designing and selling solutions that allow customers to make the most out of their technology.

Requirements

  • University degree in Economics, Statistics, or similar qualification
  • Several years of professional experience in managing global and cross-functional projects, ideally in retail/service environment
  • Knowledge of Trade-in Business Models and/or Green Energy Business
  • Good understanding of market trends and innovations in the Services & Solutions area
  • Strong analytical skills, communication skills, and results-oriented
  • Self-starter (m/f/d) with the ability to work independently and as part of a team
  • Passion for sustainability and technology
  • Business fluent in English, German would be beneficial

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