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Hotel Receptionist

vor 2 Monaten

Köln, Nordrhein-Westfalen, Deutschland Motel One Cologne-Waidmarkt Vollzeit

About the Role

Motel One Cologne-Waidmarkt is seeking a highly skilled and customer-focused Front Desk Associate to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities

  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency
  • Process and verify guest reservations, including cancellations and modifications
  • Handle guest inquiries and resolve issues in a professional and courteous manner
  • Process payments and handle cash handling duties
  • Perform administrative tasks, including data entry and reporting

Requirements

  • High school diploma or equivalent required; hospitality or customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and knowledge of hotel software
  • Fluency in German and English

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance