Service Contract Specialist

vor 1 Woche

Bergisch Gladbach, Nordrhein-Westfalen, Deutschland Miltenyi Biotec B.V. & Co. KG Vollzeit

Company Overview

Miltenyi Biotec B.V. & Co. KG has been a pioneer in developing cutting-edge science and technology for over 35 years. Our mission is to empower biomedical research and personalized medicine by combining excellence from more than 60 disciplines in natural sciences, engineering, and informatics.

Job Description

The Service Contract Specialist will be the primary point of contact for all queries concerning contract management within the Instrument Service department. This role involves overseeing the coordination and clarification of contract content across the organization.

  • This includes designing and implementing a comprehensive framework of contracts and service packages in coordination with the marketing department and customers.
  • The successful candidate will work closely with relevant departments and customers to design and finalize service contracts.
  • Strong communication skills are essential for consulting with customers and our sales team to meet customer requirements.
  • Closely collaborating with key accounts to foster strong relationships and adapt service contracts to specific needs is also crucial.
  • Reviewing service terms and conditions, and identifying potential risks with our legal team is a key responsibility.

Qualifications and Skills

  • A degree in engineering, business administration, or a comparable specialization is required. Alternatively, completion of training as a technician with several years of professional experience in the service business is acceptable.
  • Professional experience in managing service product portfolios or service engineering is an advantage for this position.
  • The ideal candidate will be conceptually strong and able to communicate proposed solutions convincingly.
  • A high service awareness and analytical thinking are essential qualities.
  • Excellent communication skills in German and English, as well as the ability to work in intercultural teams, are expected.

What We Offer

  • Flexible work arrangements to enable time management on your terms.
  • Diversity: international teams and cross-border intercultural communication opportunities.
  • A creative working environment where innovative solutions are encouraged.
  • A wide range of corporate benefits and health provisions.
  • Miltenyi University: access to our in-house Training Academy for continuous learning and professional development.

Estimated Salary: €65,000 - €85,000 per annum, depending on qualifications and experience.

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