Business Analyst Retention Management Specialist

vor 1 Monat


Hamburg, Hamburg, Deutschland Telefónica Vollzeit

Überblick

Wir suchen einen erfahrenen Business Analyst Retention Management, der unsere Kundenbindung strategisch unterstützt. Als Teil unseres Teams arbeitest du eng mit den Marketing-Manager:innen zusammen, um die Kundenabwanderung zu reduzieren und unsere Kunden zu binden.

Aufgaben

  • Kundenanalyse: Du entwickelst Analysen zur Bewertung von Kundenabwanderung und Wertentwicklung für die Planung und Angebotskonzeption.
  • Reporting: Du erstellst Business Cases und stimmst die Financials mit den jeweiligen Schnittstellen ab.
  • Präsentationen: Du präsentierst deine Ergebnisse Kolleg:innen und dem Management in deutscher und englischer Sprache.

Voraussetzungen

  • Ausbildung: Studium der Betriebswirtschaft, Statistik, Mathematik, Wirtschaftsinformatik oder vergleichbare Ausbildung.
  • Erfahrung: Langjährige Erfahrung im Marketing mit umfassenden Fachkenntnissen im Customer Base Management oder im Controlling.
  • Kenntnisse: Sehr gute Kenntnisse in der Anwendung analytischer Visualisierungstools (z.B. Tableau oder PowerBI).

Was wir bieten

Wir bieten ein modernes, flexibles Arbeitsumfeld, Weiterbildung und Entwicklungsmöglichkeiten, finanzielle Vorteile und ein umfassendes Sozialprogramm.


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