IT Support Specialist
vor 3 Wochen
Job Title: IT Support Engineer
Job DescriptionWe are seeking an experienced IT Support Engineer to join our Global team at Verisk. As a key member of our team, you will be responsible for providing first and second-level desktop and application support to our employees, ensuring a high-quality, professional service is delivered.
You will collaborate across time zones with team members in the USA, UK, EU, and Asia to solve issues and implement new systems. Your responsibilities will include deploying new hardware, software, and managing application updates, as well as applying security configurations.
This is a demanding role that requires you to work independently, manage a high volume of requests, and prioritize your workload effectively, often working to tight deadlines.
The role operates between the hours of 8 am and 5 pm on business days, and you will need to demonstrate some flexibility in your working hours to meet this requirement.
Key Responsibilities
- Provide first and second-level desktop and application support to employees
- Collaborate with team members across time zones to solve issues and implement new systems
- Deploy new hardware, software, and manage application updates
- Apply security configurations
- Work independently and manage a high volume of requests
- Prioritize workload effectively and work to tight deadlines
Requirements
- Customer service orientation
- Strong critical thinking skills
- Desire and ability for self-guided learning
- Capability to work independently and manage priorities
- Experience working within an ITIL framework
- Experience in a technical support role
- Experience with an Office365 environment
- Experience with Microsoft Active Directory and Azure AD managing security groups and resources
- Experience with Microsoft Windows 10 and macOS environments
- Experience with Microsoft Exchange
- Experience troubleshooting and replacing Dell, Microsoft, Lenovo, and Apple hardware parts
- Stock management using ServiceNow stockroom
- Intermediary Excel knowledge
- Hardware deployment using Intune, Autopilot, and JAMF
- Experience with Teams meeting rooms
- Experience with remote assistance tools
- Experience troubleshooting SQL Server and Power BI
- Fluency in both English and German language
Desirable
- Experience with the following systems and concepts: ServiceNow, Microsoft administration tools, Endpoint Configuration Manager, SCCM (Software Center), Microsoft PowerShell, Tiered development environments (development, QA, production), Cloud Computing (Azure, AWS, Cloud PC, Citrix and VMWare)
-
IT Support Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland wu personal GmbH VollzeitIT Support SpecialistWir suchen für einen unserer Kunden zum nächstmöglichen Zeitpunkt am Standort Köln einen IT Support Specialist, der sich auf die Lösung von IT-Anfragen und die Wartung von IT-Systemen spezialisiert hat.Entgegennahme von Helpdesk-Anrufen und Erfassung der Meldungen im TicketsystemBehebung von Störungen und Klärung von Anfragen im...
-
IT Support Specialist
vor 3 Wochen
Köln, Nordrhein-Westfalen, Deutschland GULP – experts united VollzeitAre you passionate about delivering exceptional customer service and resolving technical issues? We're looking for a skilled IT Support Specialist to join our team at GULP – experts united. As an IT Support Specialist, you will be the first point of contact for our clients, providing timely and effective solutions to their technical queries.Key...
-
IT Support Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland GULP – experts united VollzeitAre you passionate about delivering exceptional customer service and resolving technical issues? We're looking for a skilled IT Support Specialist to join our team at GULP – experts united.Key Responsibilities:Provide timely and effective support to customers via phone and emailIdentify and resolve technical issues using existing knowledge and...
-
IT Support Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland GULP – experts united VollzeitWe are seeking a skilled IT Support Specialist to join our team at GULP – experts united. As a key member of our support team, you will be responsible for providing top-notch assistance to our clients in the IT sector.Key Responsibilities:Support activities for calls and tickets after the GoLiveFirst point of contact for problems or questions from end...
-
IT Support Specialist
vor 3 Wochen
Köln, Nordrhein-Westfalen, Deutschland ZOE Institute for Future-fit Economies VollzeitAbout the RoleZOE Institute for Future-fit Economies is seeking a highly skilled IT Support Specialist to join our team in Cologne. As an IT Support Specialist, you will play a crucial role in supporting our day-to-day operations, ensuring the smooth functioning of our IT systems, and providing excellent technical support to our team members.Key...
-
IT Support Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland GULP – experts united VollzeitAre you passionate about delivering exceptional customer service and resolving technical issues? Do you have a strong affinity for IT and a desire to work in a dynamic and supportive team? We're looking for a skilled IT Support Specialist to join our team at GULP – experts united in Cologne!Key Responsibilities:Provide timely and effective technical...
-
IT Support Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland think about IT GmbH VollzeitÜber unsDie think Group ist eine dynamische und innovative Systemhausgruppe, die ständig nach Möglichkeiten sucht, ihre internen Prozesse zu optimieren. Wir legen großen Wert auf die kontinuierliche Verbesserung unserer Dienstleistungen und setzen uns für die beste mögliche IT-Service-Qualität ein.AufgabenUnterstützung von Kunden telefonisch und per...
-
IT Support Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland 6742 Warner Bros. International Television Production Deutschland GmbH VollzeitAbout the Role:6742 Warner Bros. International Television Production Deutschland GmbH is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to employees regarding IT issues.Key Responsibilities:Provide first and second-level support for...
-
IT Support Specialist
vor 3 Wochen
Köln, Nordrhein-Westfalen, Deutschland GULP – experts united VollzeitAs a key member of our team at GULP – experts united, we are seeking a skilled IT Support Specialist to join our ranks. This exciting opportunity will see you working closely with our clients to provide top-notch technical support and ensure seamless IT operations.About the RoleProcess and resolve technical incidents and requests via our iNet ticket...
-
IT Support Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland GULP – experts united VollzeitAs a key member of our team at GULP – experts united, we are seeking a skilled IT Support Specialist to join our direct recruitment efforts in Cologne. Our professional solutions team has established trusted contacts with local personnel decision-makers, providing a springboard into this attractive position in the IT sector. We value equal opportunities...
-
IT Support Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland GULP – experts united VollzeitAs part of our direct recruitment efforts, our team at GULP – experts united is currently looking for a skilled IT Support Specialist in Cologne. Thanks to our trusted contacts with local personnel decision-makers, we can offer a springboard into this attractive position in the IT sector. We value equal opportunities and welcome applications from people...
-
IT Support Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland GULP – experts united VollzeitAs a key member of our team at GULP – experts united, we are seeking a skilled IT Support Specialist to join our direct recruitment efforts in Cologne. Our professional solutions team is dedicated to finding the best talent for our clients, and we believe you have the skills to excel in this role.What our clients offer:Fast and smooth placement in a...
-
Software Support Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland NetCologne IT Services GmbH VollzeitJobbeschreibungWir suchen einen erfahrenen Software Support Specialist, der sich auf die Implementierung und Wartung von Softwarelösungen spezialisiert hat. Als Teil unseres Teams werden Sie sich um die folgenden Aufgaben kümmern:Erstellung von Softwarepaketen mit modernen SkriptsprachenImplementierung von Softwarelösungen in...
-
Software Support Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland NetCologne IT Services GmbH VollzeitJobbeschreibungWir suchen einen erfahrenen Software Support Specialist, der sich auf die Unterstützung von Windows 10 und Windows 11-Systemen spezialisiert hat. Als Teil unseres Teams werden Sie sich um die Analyse und Behebung von Störungen neuer und bestehender Softwarepakete kümmern.AufgabenPaketierung und Verteilung von Softwareprodukten mithilfe...
-
IT Support Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Excis Compliance ltd VollzeitAre you a tech-savvy problem solver with a passion for delivering exceptional support? We're seeking a skilled IT Support Specialist to join our team and provide top-notch support to our clients across Germany.Key Responsibilities:Provide first-class support: Troubleshoot hardware, software, and network issues with a smile, ensuring our clients receive...
-
IT Technical Support Specialist
Vor 4 Tagen
Köln, Nordrhein-Westfalen, Deutschland TASCHEN VollzeitWe are seeking an experienced IT Technical Support Specialist to join our international team at TASCHEN, the world's leading art-book publisher.Based in Cologne, Germany, this full-time position offers a unique opportunity to work with a dynamic family business and contribute to the success of our innovative publishing house.The ideal candidate will possess...
-
IT Support Specialist
vor 4 Wochen
Köln, Nordrhein-Westfalen, Deutschland Excis Compliance ltd VollzeitJob OpportunityWe're seeking a skilled IT Support Specialist to join our team at Excis Compliance ltd. As a key member of our IT department, you'll provide exceptional support to our clients, troubleshooting hardware, software, and network issues with a focus on delivering first-class service.Key Responsibilities:Technical Support: Provide timely and...
-
IT Support Specialist
vor 3 Wochen
Köln, Nordrhein-Westfalen, Deutschland Excis Compliance ltd VollzeitJob OpportunityWe're seeking a skilled IT Support Specialist to join our team at Excis Compliance ltd. As a key member of our support team, you'll be responsible for providing exceptional support to our clients across Germany, troubleshooting hardware, software, and network issues with a smile.Key Responsibilities:Provide first-class support: Troubleshoot...
-
Senior IT Support Specialist
vor 1 Woche
Köln, Nordrhein-Westfalen, Deutschland Excis Compliance ltd VollzeitDynamic IT Support RoleWe're seeking a dedicated and skilled IT Support Specialist to provide exceptional assistance to our clients across Germany. As a key member of our team, you'll be responsible for troubleshooting hardware, software, and network issues, ensuring seamless support to our growing client base.Key Responsibilities:Be the primary point of...
-
Highly Skilled IT Support Specialist
vor 1 Woche
Köln, Nordrhein-Westfalen, Deutschland GULP – experts united VollzeitAre you passionate about delivering exceptional customer service and resolving complex technical issues? Do you have a strong affinity for the IT sector and a desire to work in a dynamic team environment? If so, we invite you to explore this exciting opportunity as an IT Support Specialist with GULP – experts united.We are seeking a highly skilled and...