IT Support Specialist

Vor 6 Tagen

Köln, Nordrhein-Westfalen, Deutschland Verisk Vollzeit

Job Title: IT Support Engineer

Job Description

We are seeking an experienced IT Support Engineer to join our Global team at Verisk. As a key member of our team, you will be responsible for providing first and second-level desktop and application support to our employees, ensuring a high-quality, professional service is delivered.

You will collaborate across time zones with team members in the USA, UK, EU, and Asia to solve issues and implement new systems. Your responsibilities will include deploying new hardware, software, and managing application updates, as well as applying security configurations.

This is a demanding role that requires you to work independently, manage a high volume of requests, and prioritize your workload effectively, often working to tight deadlines.

The role operates between the hours of 8 am and 5 pm on business days, and you will need to demonstrate some flexibility in your working hours to meet this requirement.

Key Responsibilities

  • Provide first and second-level desktop and application support to employees
  • Collaborate with team members across time zones to solve issues and implement new systems
  • Deploy new hardware, software, and manage application updates
  • Apply security configurations
  • Work independently and manage a high volume of requests
  • Prioritize workload effectively and work to tight deadlines

Requirements

  • Customer service orientation
  • Strong critical thinking skills
  • Desire and ability for self-guided learning
  • Capability to work independently and manage priorities
  • Experience working within an ITIL framework
  • Experience in a technical support role
  • Experience with an Office365 environment
  • Experience with Microsoft Active Directory and Azure AD managing security groups and resources
  • Experience with Microsoft Windows 10 and macOS environments
  • Experience with Microsoft Exchange
  • Experience troubleshooting and replacing Dell, Microsoft, Lenovo, and Apple hardware parts
  • Stock management using ServiceNow stockroom
  • Intermediary Excel knowledge
  • Hardware deployment using Intune, Autopilot, and JAMF
  • Experience with Teams meeting rooms
  • Experience with remote assistance tools
  • Experience troubleshooting SQL Server and Power BI
  • Fluency in both English and German language

Desirable

  • Experience with the following systems and concepts: ServiceNow, Microsoft administration tools, Endpoint Configuration Manager, SCCM (Software Center), Microsoft PowerShell, Tiered development environments (development, QA, production), Cloud Computing (Azure, AWS, Cloud PC, Citrix and VMWare)

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