IT Support Specialist

vor 4 Wochen


Köln, Nordrhein-Westfalen, Deutschland GULP – experts united Vollzeit

As a key member of our team at GULP – experts united, we are seeking a skilled IT Support Specialist to join our direct recruitment efforts in Cologne. Our professional solutions team is dedicated to finding the best talent for our clients, and we believe you have the skills to excel in this role.

What our clients offer:

  • Fast and smooth placement in a permanent position directly with our clients
  • Trusted contacts with companies in the region thanks to many years of market presence
  • Precise selection of the right position based on your qualifications, experience, and personal wishes
  • Intensive preparation for the interview with our client
  • Salary structure according to qualifications and professional experience

Your tasks:

  • Processing of incidents and requests via the iNet ticket system
  • Problem identification/error qualification/clarification of any necessary queries
  • Forwarding to the responsible IT department for further processing and troubleshooting
  • Dispatching open tickets
  • Coordination of the basic support deployment plan
  • Preparation of regular ITSM reports
  • Communicating the status and solution to users
  • Independent monitoring of system availability
  • Assistance in the early detection of problems in the various IT areas

Your profile:

  • Successfully completed training as an IT specialist for system integration or a comparable IT qualification or corresponding professional experience
  • Experience in analyzing and eliminating hardware malfunctions
  • Know-how in the client area with Windows 8, 10, Office, ideally also with application operation under Citrix
  • Good written and spoken German and technical English skills
  • Reliability, ability to work in a team, and service orientation
  • Independent, structured, and reliable way of working as well as analytical thinking skills

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