Customer Support Specialist for Software Innovation

Vor 7 Tagen


Aachen, Nordrhein-Westfalen, Deutschland Innoloft GmbH Vollzeit
Job Summary

We are seeking a skilled Customer Support Specialist to join our team at Innoloft GmbH. As a key member of our Customer Success team, you will be responsible for evaluating and escalating bug tickets from our customer base.

About the Role

This is an exciting opportunity for someone who is passionate about providing exceptional customer support and has a strong understanding of IT tools and platforms. You will work closely with our team to ensure timely resolution of customer issues and maintain a high level of customer satisfaction.

Responsibilities
  • Evaluate and escalate bug tickets from our customer base
  • Communicate with customers regarding the status of their tickets
  • Collaborate with the CS team to prioritize and resolve high-priority tickets
  • Participate in weekly team meetings to discuss ongoing projects and challenges
Requirements
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Affinity for IT tools and platforms
  • Ability to work independently and as part of a team
  • Native proficiency in English and German (spoken and written)
What We Offer
  • A dynamic and innovative work environment
  • Opportunities for professional growth and development
  • A competitive salary of €35,000 - €45,000 per year
  • A comprehensive benefits package including health insurance and retirement plan
  • The possibility of remote work arrangements
About Us

Innoloft GmbH is a young software company that offers a no-code development platform called LoftOS. We have a global team of 30 members and serve over 70 customers worldwide. Our mission is to empower individuals and organizations to build web applications without writing code.



  • Aachen, Nordrhein-Westfalen, Deutschland Innoloft GmbH Vollzeit

    About Innoloft GmbHInnoloft GmbH is a young and dynamic software company that has gained international recognition for its innovative no-code development platform, LoftOS. This cutting-edge technology enables users to build web applications without writing a single line of code.Job DescriptionWe are seeking an experienced Customer Support Specialist who will...


  • Aachen, Nordrhein-Westfalen, Deutschland INFORM GmbH Vollzeit

    Unlock Your Career PotentialWe are INFORM GmbH, a pioneer in developing software solutions for intelligent process optimization based on artificial intelligence and operations research. Our team is dedicated to creating innovative products that drive business success.In our "Aviation" division, we seek a skilled Digital Solutions Specialist to join our...


  • Aachen, Nordrhein-Westfalen, Deutschland Innoloft GmbH Vollzeit

    We are seeking a highly motivated and detail-oriented Customer Support Associate to join our team at Innoloft GmbH.Job DescriptionThe ideal candidate will be responsible for evaluating, testing, and escalating bug tickets from our 70+ customer base. This role requires strong communication skills to keep customers informed about the status of their...

  • IT Support Specialist

    Vor 7 Tagen


    Aachen, Nordrhein-Westfalen, Deutschland Innoloft GmbH Vollzeit

    Customer Support Working StudentInnoloft GmbH is a dynamic software company that offers LoftOS, a no-code development platform.We're seeking a motivated Working Student to join our Customer Success team and take over support responsibilities for our 70+ customer base.Key Responsibilities:Evaluate, test, and escalate bug ticketsCommunicate with customers...


  • Aachen, Nordrhein-Westfalen, Deutschland Lieferando Vollzeit

    About UsWe're a leading food delivery company that's part of the global community. Our crew is diverse and dynamic, with one common thread - a passion for delivering exceptional customer experiences.As a Logistics Delivery Specialist, you'll play a vital role in helping us achieve our mission. We're actively seeking individuals who share our enthusiasm for...


  • Aachen, Nordrhein-Westfalen, Deutschland Hydraulics Drive Technology Beteiligungs-GmbH Vollzeit

    Hydraulic Component Design SpecialistWe are seeking a highly skilled Working Student to join our team at Hydraulics Drive Technology Beteiligungs-GmbH. This role offers an exciting opportunity to work in the field of mobile machinery and gain hands-on experience in hydraulic component design.Key Responsibilities:Conduct simulations of hydraulic components...

  • Software Engineer

    vor 4 Wochen


    Aachen, Nordrhein-Westfalen, Deutschland Mathes Design GmbH Vollzeit

    About the Role:We are seeking a highly skilled Software Engineer to join our team at {company}. In this role, you will be responsible for designing, developing, and maintaining software applications.Key Responsibilities:Design and develop software applications using various programming languages.Collaborate with cross-functional teams to identify and...


  • Aachen, Nordrhein-Westfalen, Deutschland Cerence Inc. Vollzeit

    Transforming the Future of TransportationWe are seeking a highly motivated and skilled AI Innovation Specialist to join our team in Aachen, Germany. As a key member of our global organization, you will be responsible for developing and optimizing AI-powered voice experiences for the automotive industry.About the RoleIn this exciting opportunity, you will...


  • Aachen, Nordrhein-Westfalen, Deutschland PSI Metals Vollzeit

    About Us: PSI Metals, a global leader in software and consultancy for over 50 years, is renowned for providing innovative solutions to maximize plant-performance.Join Our Global Team:You will collaborate with members from around the world to deliver customized high-value solutionsYour contributions will support decarbonization efforts in the metals/aluminum...


  • Aachen, Nordrhein-Westfalen, Deutschland Fraunhofer-Gesellschaft Vollzeit

    Contribute to the Development of Innovative Laser SystemsWe are seeking a highly motivated software developer to join our team at the Fraunhofer Institute for Production Technology IPT in Aachen, Germany. The successful candidate will investigate the current state-of-the-art software programs for digital CAx planning of laser-based additive manufacturing...


  • Aachen, Nordrhein-Westfalen, Deutschland CosmosDirekt Vollzeit

    Company OverviewAt CosmosDirekt, we are shaping the future of insurance with innovative solutions. Our Generali Operations Service Platform (GOSP) supports the Generali Group in optimizing digital services and creating synergies.As a joint venture partner, Accenture provides expertise to support transformation, innovation, and scaling. GOSP develops...


  • Aachen, Nordrhein-Westfalen, Deutschland ZONTAL GmbH Vollzeit

    ZONTAL GmbH offers a leading data platform for the life science industry. Our goal is to deliver game-changing solutions to complex enterprises, reducing IT overhead, enabling AI/ML applications, optimizing time-to-market, and increasing compliance. We have offices in the US, Europe, and Asia, and work with global partners to support our customers in any...


  • Aachen, Nordrhein-Westfalen, Deutschland Generali Vollzeit

    Company OverviewGenerali Operations Service Platform S.r.l., Branch Office Germany, is a joint venture partner of Accenture that provides expertise to support transformation, innovation, and scaling. Our company develops solutions for digitalization and the introduction of a cloud-centric model, covering IT infrastructure, procurement, and security...


  • Aachen, Nordrhein-Westfalen, Deutschland Worldline Vollzeit

    About the RoleWe are seeking an experienced Service Management Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesYou will work in a remote service management team, providing timely and effective support to our...

  • IT Support Technician

    Vor 6 Tagen


    Aachen, Nordrhein-Westfalen, Deutschland AVASO Technology Solutions Vollzeit

    About AVASO Technology SolutionsWe're a leading IT solution provider with a presence in over 190 countries.Vacancy: IT Support EngineerJob OverviewSupport the Corporate IT Business community, providing first-level support for end-user desktop and IT site support issues.Key ResponsibilitiesResolve technical issues efficiently and effectively.Install,...

  • IT Support Specialist

    vor 4 Wochen


    Aachen, Nordrhein-Westfalen, Deutschland GULP – experts united Vollzeit

    We are proud to offer a unique opportunity for IT professionals seeking a permanent position in the help desk sector. As part of our direct recruitment service, our team at GULP – experts united will find you a job that suits your qualifications and career aspirations.The ideal candidate will possess a successful background in IT support, with experience...


  • Aachen, Nordrhein-Westfalen, Deutschland GRÜN Software AG Vollzeit

    Unternehmen GRÜN Software AG ist ein innovatives, marktführendes Software- und IT-Serviceunternehmen mit rund 350 Mitarbeitern. Unsere Vision lautet 'Digital for a better planet'. Wir bieten mit unseren Software-Lösungen für Mitglieds- und Spendenorganisationen eine marktführende Lösung, über die schon heute jeder zehnte Spenden-Euro verarbeitet...


  • Aachen, Nordrhein-Westfalen, Deutschland Generali Operations Service Platform S.r.l. Zweigniederlassung Deutschland Vollzeit

    About the Role:As a Regulatory Compliance Specialist for Generali Group Operations, you will play a vital part in supporting regulatory tasks for the Generali Group, specifically for Generali Deutschland, GD-IT, Cosmos & Badenia. Your key responsibilities will include developing compliance/audit goals, advising and training technical departments on...


  • Aachen, Nordrhein-Westfalen, Deutschland Elevear GmbH Vollzeit

    Job DescriptionWe are seeking an experienced Audio Industry Growth Specialist to join our team at Elevear GmbH.Company OverviewElevear GmbH is a dynamic and innovative startup dedicated to transforming the audio industry. Our mission is to provide cutting-edge technologies that make a significant impact on the future of audio.SalaryThe estimated salary for...


  • Aachen, Nordrhein-Westfalen, Deutschland HAUGG Vollzeit

    Job Description:We are seeking a motivated Quality Assurance Specialist to join our team at HAUGG.Company OverviewAs a Quality Assurance Specialist, you will be responsible for ensuring the highest quality standards in our production process.Salary: €55,000 - €65,000 per year (dependent on experience)Job Description:In this role, you will be responsible...