Customer Support Associate for LoftOS Platform

vor 1 Monat


Aachen, Nordrhein-Westfalen, Deutschland Innoloft GmbH Vollzeit

We are seeking a highly motivated and detail-oriented Customer Support Associate to join our team at Innoloft GmbH.

Job Description

The ideal candidate will be responsible for evaluating, testing, and escalating bug tickets from our 70+ customer base. This role requires strong communication skills to keep customers informed about the status of their tickets.

Main Responsibilities:
  • Evaluate, test, and escalate bug tickets in a timely manner
  • Communicate with customers regarding ticket status
  • Identify high-priority bug tickets and notify the Customer Success team
  • Participate in weekly meetings with the CS team
Requirements:
  • Affinity with IT tools and platforms is essential
  • Excellent communication and service-oriented skills are required
  • Accuracy and attention to detail are crucial in this role
  • A 'can-do' attitude and willingness to learn are necessary
  • Strong problem-solving skills are essential
  • An independent and structured work approach is expected
  • Experience in customer service or the service industry is beneficial
  • Knowledge of Jira is a plus
  • Native proficiency in German and excellent English skills are mandatory
Benefits:
  • Work for a young and successful company with renowned customers
  • Join a team with high employee satisfaction and great team spirit
  • Enjoy flexible working hours and a remote work culture (100% remote possible)
  • Take advantage of unlimited vacation time
  • Participate in monthly virtual team events
  • Enjoy development opportunities

We offer a competitive salary of approximately €30,000 - €40,000 per year, depending on experience. If you're passionate about delivering exceptional customer support and have a keen eye for detail, we'd love to hear from you



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