Customer Support Associate for LoftOS Platform
vor 1 Monat
We are seeking a highly motivated and detail-oriented Customer Support Associate to join our team at Innoloft GmbH.
Job DescriptionThe ideal candidate will be responsible for evaluating, testing, and escalating bug tickets from our 70+ customer base. This role requires strong communication skills to keep customers informed about the status of their tickets.
Main Responsibilities:- Evaluate, test, and escalate bug tickets in a timely manner
- Communicate with customers regarding ticket status
- Identify high-priority bug tickets and notify the Customer Success team
- Participate in weekly meetings with the CS team
- Affinity with IT tools and platforms is essential
- Excellent communication and service-oriented skills are required
- Accuracy and attention to detail are crucial in this role
- A 'can-do' attitude and willingness to learn are necessary
- Strong problem-solving skills are essential
- An independent and structured work approach is expected
- Experience in customer service or the service industry is beneficial
- Knowledge of Jira is a plus
- Native proficiency in German and excellent English skills are mandatory
- Work for a young and successful company with renowned customers
- Join a team with high employee satisfaction and great team spirit
- Enjoy flexible working hours and a remote work culture (100% remote possible)
- Take advantage of unlimited vacation time
- Participate in monthly virtual team events
- Enjoy development opportunities
We offer a competitive salary of approximately €30,000 - €40,000 per year, depending on experience. If you're passionate about delivering exceptional customer support and have a keen eye for detail, we'd love to hear from you
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