Order Management Specialist

Vor 6 Tagen

Ratingen, Nordrhein-Westfalen, Deutschland Solplanet Vollzeit
About Solplanet

Solplanet is a leading provider of renewable energy solutions, driven by a simple idea: solar for everybody. We strive to create the best possible experience for distributors, installers, and end-users. Our solar inverters, energy storage systems, and EV chargers are easy-to-install, reliable, and user-friendly.

Job Description

We are seeking an Order Management Specialist to join our team. As an Order Management Specialist, you will be responsible for processing, sorting, and routing incoming and outgoing mail related to EU orders. You will handle orders by phone, email, or mail and check that the orders have the correct prices, discounts, and product numbers.

Key Responsibilities
  • Process, sort, and route incoming and outgoing mail related to EU orders
  • Handle orders by phone, email, or mail and check the orders have the correct prices, discounts, and product numbers
  • Create and process orders in the respective ERP system, process requests for rush orders, and review pending orders and customer requests
  • Answer phone calls and direct callers to the appropriate party
  • Perform other administrative support tasks, including updating and sorting files, drafting, and proofreading correspondence
  • Liaise with BU International as well as sales and logistics departments to ensure orders are processed effectively
  • Actively collaborate with Solplanet International (Corporate in China)
  • Perform other support for order fulfillment, including providing suggestions to improve the platform and system, reworking software, or labels of products
Requirements
  • Bachelor's degree or higher in logistics or international trade-related major
  • At least 2 years of working experience in an office setting, preferably in an administrative or sales support role
  • Previous experience in the PV inverter industry is preferred, but not a necessity
  • Fluent in German and business fluent in English. A third language is a plus
  • Ability to work independently and focused in a dynamic, fast-paced environment
  • Quick learner with a desire to increase knowledge in the clean-tech industry
Attributes
  • Self-motivated and performance-driven
  • Excellent interpersonal and communication skills
  • Can-do attitude and hands-on mindset
  • Proactive, dynamic, solution-oriented, and customer-focused
Benefits

We offer a unique opportunity to be part of a spirited and diverse team of passionate experts working together in an exceptionally open-minded environment. We will assist you in developing personally and professionally, growing internally within an international environment that leverages your abilities, skills, and expertise. You will have the chance to be part of an ambitious, energetic, and rapidly growing Solplanet team with flat hierarchies, fast decision-making, and strong opportunities to successfully cultivate your long-term path within the renewable energy industry.

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