Aktuelle Jobs im Zusammenhang mit IT Support Specialist - Bonn, Nordrhein-Westfalen - SAP Leanix
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IT Support Specialist
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Bonn, Nordrhein-Westfalen, Deutschland SAP Leanix VollzeitJob Title: IT Support EngineerWe are seeking a highly skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.Key Responsibilities:Provide technical support and assistance to employees via phone, email, and in-person Troubleshoot and resolve...
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IT Support Specialist
vor 3 Wochen
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IT Support Specialist
vor 3 Wochen
Bonn, Nordrhein-Westfalen, Deutschland SAP Leanix VollzeitJob Title: IT Support EngineerWe are seeking a highly skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.Key Responsibilities:Provide first-level technical support to employees via phone, email, and in-personAssist in troubleshooting and...
IT Support Specialist
vor 2 Monaten
We are seeking a highly skilled IT Support Specialist to join our team at SAP LeanIX. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees across various software and hardware issues.
Key Responsibilities- Provide primary point of contact for employees seeking technical assistance
- Deliver effective 1st level support on-site
- Assist in setting up and maintaining audio and video equipment
- Participate in testing and integrating new technologies into our existing IT infrastructure
- Analyze support requests to uncover underlying issues and trends
- Contribute to the standardization and ongoing improvements of IT Support processes and service quality
- Experience in a technical help desk or support role
- Specialized knowledge of IT and Apple technologies, particularly in managing a fleet of Mac and iPhone devices using asset management systems and administering those devices remotely
- Experience with ticketing/service desk applications (e.g. Jira Service Desk, ServiceNow)
- Excellent communication skills in English, both written and spoken, with the ability to communicate technical content clearly
- Customer-oriented mindset with the ability to adapt swiftly to constantly changing environments
- Ideally experience in one or more of the following areas:
- Identity Management with Okta
- Microsoft365 administration
- Mobile device management (e.g. JAMF or Microsoft Intune)
- Administration of Atlassian products (Confluence & Jira)
SAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively.
We are a global company with a strong international presence, serving over 1,200 companies across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Our headquarters are located in Bonn, Germany, with offices in Munich and Berlin, as well as a strong presence in Boston, London, Paris, Amsterdam, and Ljubljana.
We are committed to being an equal opportunity employer, valuing diversity and promoting a culture of inclusion. If you need an equitable interview process alternative, please let our team know. All applicants will receive consideration for employment based on experience, qualifications, and competencies.
