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Customer Service Representative

vor 2 Monaten

Munich, Bayern, Deutschland DO & CO für Allianz Arena Vollzeit
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Kundenbetreuer (m/w/d) for the Besuchermanagement in the Allianz Arena in Munich.

Key Responsibilities
  • Provide exceptional customer service to clients via phone and email, responding to inquiries and resolving issues related to visitor tours and the Museum FC Bayern.
  • Process and manage individual and group bookings for visitor tours, ensuring seamless execution and high customer satisfaction.
  • Offer expert advice to clients on our comprehensive range of services, including Kids-Touren, Kick-Touren, and VIP-Touren.
  • Maintain accurate records and perform administrative tasks to support the smooth operation of the Besuchermanagement team.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Relevant education or training in a customer-facing field, with a strong understanding of customer service principles and practices.
  • Proven ability to work independently and as part of a team, with a high level of organizational and time management skills.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Fluent German and English language skills, with the ability to communicate effectively with clients and colleagues.
What We Offer
  • A competitive salary and benefits package, reflecting your skills and experience.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A range of employee benefits, including discounts on food and beverages, flexible working hours, and access to modern facilities.
  • The chance to work with a leading company in the luxury hospitality industry, with a strong commitment to innovation and excellence.