Customer Experience Strategist

vor 4 Wochen


Offenbach, Hessen, Deutschland Hyundai Vollzeit
We are seeking a Customer Journey Manager to join our team at Hyundai.Main Responsibilities:

• Develop and implement customer care center strategies to enhance customer experience
• Conduct thorough audits and mappings of customer journeys across all channels
• Collaborate with cross-functional teams to define and shape customer experience strategies
• Design and implement multi-variant testing programs to optimize customer journeys
• Utilize customer insight and data to inform customer experience decisions

Requirements:

• Bachelor's degree in a relevant field, such as psychology or human factors
• Proven experience in customer experience, research, or related fields
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a dynamic and fast-paced environment

Benefits:

• Opportunity to work with a leading automotive company
• Collaborative and innovative work environment
• Professional development and growth opportunities
• Flexible working arrangements
• Competitive salary and benefits package



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