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Compensation Expert
vor 2 Monaten
About the Role
This position can be office-based or fully remote from one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK.
As a Payroll Specialist at Personio, you will play a crucial role in building relationships with our customers and helping them maximize their value every day. You will be part of a team that is solving real problems for real people.
Key Responsibilities
- Customer Satisfaction: You will be responsible for ensuring the satisfaction of our DACH Personio customers by providing excellent software and compensation support, primarily through phone and email.
- Customer Relationship: You will build a solid relationship with our customers, learn their specific needs, and resolve compensation-related inquiries and issues.
- Payroll Expertise: You will serve as a point of contact for our customers (e.g., regarding general compensation matters, potential challenges, data inconsistencies, and best practices for resolution).
- Internal Collaboration: You will work with our product teams to resolve technical challenges and complex compensation-related issues for our customers, identify opportunities for improvement in our internal compensation support processes and compensation offering, and communicate these.
- Training & Coaching: You will coach junior team members in compensation and customer management and continuously expand your expertise in Personio through our internal academy.
Requirements
- You have 3–5 years of experience in end-to-end compensation processing (with a focus on Germany, experience in other EU/EEA/CH countries is an asset).
- You are communicative, with very good German and good English skills.
- Ideal candidates will have experience in customer communication.
- You work well in a team and have a high degree of empathy to address the needs and concerns of our customers.
- You place great value on accuracy and reliability in your work.
About Personio
Personio is an equal opportunities employer, committed to building an inclusive culture where everyone feels welcome and supported. We value diversity and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development, regardless of your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Why Work at Personio
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity.
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation).
- Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiative.
- Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares.
- Find your best way to work with our office-led, remote-friendly PersonioFlex Most teams offer a roughly 50% remote, 50% in-office working framework.
- Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more.
- Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations.
- Engage in a high-impact working environment with flat hierarchies and short decision-making processes.
