Senior Manager CX Cardiovascular Portfolio Marketing Expert

Vor 5 Tagen

Munich, Bayern, Deutschland Daiichi Sankyo Europe Vollzeit

Transforming Patient Lives through Innovative Marketing Strategies

Daiichi Sankyo Europe is dedicated to delivering new standards of care that enrich the quality of life around the world. As a key member of our team, you will play a vital role in driving our cardiovascular portfolio forward.

In this role, you will be responsible for developing and implementing a comprehensive customer experience strategy that aligns with our portfolio's strategic requirements. This will involve working closely with cross-functional teams to deliver a seamless customer journey.

Key Responsibilities:

  • Develop and strengthen the brand identity of our cardiology portfolio
  • Drive the implementation of the portfolio strategic framework, focusing on an integrated customer experience approach
  • Engage with Medical Affairs, Market Access, and Digital Excellence teams to deliver a comprehensive customer experience strategy
  • Partner with brand teams to drive the implementation of Single Minded Proposition for our portfolio
  • Develop relevant content for customers, in the right time, and in alliance with brand and affiliate teams
  • Collaborate with headquarters and country cross-functional teams to ensure best practices and pain points are identified and shared
  • Challenge strategic and tactical plans (EU and affiliates) for the portfolio, focusing on creating one E2E customer journey
  • Define and drive the implementation of customer experience activities and content according to customer needs

Requirements:

  • Degree in business or scientific studies
  • +5 years experience in Marketing/Sales in pharmaceutical industry
  • Commercial experience and acumen
  • Experience in building impactful customer interactions
  • Experience in creating personalized content for HCPs through development of modular content and supporting localization and implementation, considering customer journey
  • Hands-on proactive approach and accountability
  • Good communication and strong social skills
  • Experience to work in and lead cross-functional and cross-cultural teams
  • Ability to work in English - fluent written and spoken, additional language is a plus

Why Work with Us?

At Daiichi Sankyo Europe, we foster a culture of mutual respect and continuous learning, with a strong commitment to inclusion and diversity. We offer a dynamic work environment where you can grow, think boldly, and contribute your ideas. If you have a proactive mindset and passion for addressing the needs of patients, we look forward to your application.

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