Operational Excellence Specialist

vor 2 Wochen


Berlin, Berlin, Deutschland Eucalyptus Vollzeit

Eucalyptus, a pioneering digital healthcare company, is on a mission to revolutionize the way patients access clinical support. With over 500K patients globally and a growing team across 6 countries, we're scaling our operations functions to ensure seamless patient experiences.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) are designed to cater to diverse demographics, leveraging technology, design, and operational excellence. We've raised AUD$160M in funding from renowned investors, fueling our expansion into new markets and channels.

We're seeking an Operational Excellence Specialist to join our team of executional powerhouses. This role will involve driving results in customer satisfaction, first response time, and productivity while coaching and developing your team to deliver exceptional customer service.

This position requires strong analytical capabilities, attention to detail, and the ability to synthesise findings to drive recommendations. As an inspiring people leader, you'll be responsible for guiding and developing your team while improving their effectiveness.

The responsibilities of this role include leading a team of patient-facing roles, running a strong customer-focused rhythm, and identifying opportunities to increase productivity. Examples of projects you could own include assessing manual tasks, finding solutions to improve hand-off of patient enquiries, and inputting into company-wide product decisions.

Requirements

About You (Skills and Experiences)

  • A minimum of 2+ years of experience in consulting, technology, venture capital, or start-up space, preferably in an operational role.
  • Leadership experience: You have experience leading a team and / or have a strong desire to do so.
  • Native German language skills with strong English communication skills.
  • A skilled problem solver with robust analytical capabilities and attention to detail.
  • Strong ability to prioritise, take initiative, and communicate effectively with key stakeholders.

Join us at Eucalyptus, where you'll work with world-class professionals, enjoy a competitive remuneration package, and contribute to shaping the future of digital healthcare. Enjoy flexible working hours, wellness benefits, and a fun office environment.



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