Credit and Collections Specialist

vor 3 Wochen


Munich, Bayern, Deutschland Accor Vollzeit
Job Title: Credit and Collections Specialist

Accor is seeking a skilled Credit and Collections Specialist to join our team. As a key member of our finance department, you will be responsible for managing the collection process and ensuring timely collection of outstanding debts.

Key Responsibilities:
  • Analyze customer accounts to identify overdue payments and determine appropriate collection actions
  • Maintain accurate and up-to-date records of customer interactions, payment agreements, and collection activities
  • Engage with customers to discuss outstanding debts and negotiate mutually beneficial payment arrangements
  • Evaluate credit risks and make recommendations for credit limits and collection terms
  • Implement collection strategies and processes to improve cash flow and minimize bad debt exposure
  • Create reports on collection activities, overdue rates, and trends for management review
  • Investigate and resolve discrepancies or disputes related to billing and payment issues
Requirements:
  • Minimum 2 years relevant experience in Finance & Accounting, with focus on collections, accounts receivable or a similar role
  • Knowledge of collection techniques, credit policies, and relevant laws and regulations
  • Strong communication and negotiation skills, both written and verbal
  • Strong analytical and problem-solving abilities
  • Self-motivation and the ability to work independently as well as part of a team
What We Offer:
  • Office-based role in our Munich or Vienna Head Offices with the option for hybrid working
  • Access to comprehensive training and development programs via our Accor Academy
  • Option to further develop and grow in- and outside of the region or globally
  • ESG-activities, such as our environmental program "Planet 21"
  • All Heartist Card and other special employee-only prices and offers in Accor hotels across the globe
  • Attractive salary package
  • Ticket Restaurant vouchers
  • Corporate health management activities


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