Data Center Infrastructure Specialist
vor 3 Wochen
We are seeking a skilled Data Center Infrastructure Specialist to support our company-specific servers and data center buildouts at customer data centers.
The ideal candidate will have strong technical hardware, physical network setup, and verbal/written communication skills, as well as analytical and problem-solving abilities.
Key Responsibilities:
- Troubleshoot network issues across Layer-1, Layer-2, and Layer-3.
- Server hardware troubleshooting.
- Manage cables: making, cleaning, running, and labeling.
- Assist with switch setups and confirm network connections.
- Update port maps and trace cables.
- Conduct controlled experiments to pinpoint root causes.
- Perform failure analysis through testing hardware, system, or firmware.
- Collaborate with internal teams and customers.
- Support global field deployments: maintain deployment equipment and software, learn and train on new products, assist field technicians with real-time issue resolution, and monitor server fleet health for trends and SLA compliance.
- Use Linux and Windows Command-Line for hardware troubleshooting.
- Lead pre-work meetings to align on requirements and expectations, provide daily status updates, develop and implement customer initiatives, and support field activities by creating SOPs, knowledge articles, and guides.
- Train on new issues, processes, and tools, and ensure detailed and accurate documentation and feedback to engineering teams.
- Manage pre and post-work project follow-ups.
Ideal Profile:
Qualifications:
- 3-5 years of experience as a data center technician working on server hardware and network troubleshooting.
- High school diploma required.
- Ability to lift up to 50 lbs independently or more with assistance.
- Capability to work autonomously or in a team, including remote teams.
Hardware Troubleshooting Skills:
- Extensive knowledge of server hardware and component failures.
- Experience in Root Cause Analysis (RCA) or Failure Analysis.
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