Affluent Banking Expert

vor 2 Wochen

Frankfurt am Main, Hessen, Deutschland ING Deutschland Vollzeit

As a key member of our affluent banking team, you will leverage your analytical skills to drive business growth and customer satisfaction. Your expertise in market knowledge and customer needs will enable you to develop and implement innovative affluent banking offerings.

Your Key Responsibilities:

  • Translate customer needs into tailored customer journeys, ensuring seamless collaboration with stakeholders across Retail, IT, Ops, and Communication.
  • Conduct market research and analyze data to inform content-marketing strategies, accelerating the growth of our affluent segment.
  • Develop a deep understanding of our customers and their needs, tracking performance against competitors and devising strategies to enhance product and portfolio development.

Your Profile:

  • Bachelor's degree in finance, business, economics, or a related field.
  • Several years of professional experience in retail banking or a related area.
  • Knowledge of affluent customer groups, banking regulations, investment products, and daily banking & payments services.
  • Familiarity with client segments, product & service needs, and experience working in agile, multidisciplinary teams.
  • Experience in project management and agile product development, ideally in the capital markets, banking, or insurance domains.
  • Strong analytical thinking, leveraging quantitative and qualitative data in decision-making.
  • Excellent communication skills, with proficiency in German and English, written and spoken.

We Offer:

  • Company pension plan, capital-building offers, free Deutschlandticket & bicycle leasing, company restaurant.
  • Hybrid working: In addition to working in the office, you can also work remotely – within operational, regulatory, and legal requirements.
  • Individualized work schedule models, sabbatical, subsidization of nursing & childcare costs.
  • Personal budget for continuing education and development as well as health; plus, a personal budget to set up your mobile working space.

At ING, we value diversity and inclusivity, and we're committed to creating a workplace where everyone feels welcome and empowered to succeed.

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