Customer Success Manager, Publishers
vor 3 Wochen
About the Role
Verve Group is seeking a dynamic and results-driven Customer Success Manager to join our Smaato Supply team. This role is focused on managing and optimizing relationships with our publisher clients, particularly those with long-tail accounts. The ideal candidate will have a strong background in ad tech and a proven ability to drive revenue growth and enhance client satisfaction.
Key Responsibilities
- Manage and nurture long-tail publisher accounts, addressing their queries and concerns effectively and ensuring their satisfaction and success on our platform
- Monitor and analyze account performance, identify areas for improvement and upsell, develop customized proposals and solutions to maximize revenue potential and meet the unique needs of each publisher
- Conduct proactive outreach to underperforming accounts, presenting upsell opportunities and value propositions to drive incremental revenue
- Assist publishers in transitioning between different integration types to optimize their use of the Smaato platform
- Guide new publisher clients through the onboarding process, ensuring a smooth and efficient setup
- Work closely with the Business Development and Account Management teams to align strategies and ensure seamless service delivery
- Collaborate with internal stakeholders to resolve client issues and close support tickets promptly
Requirements
- 3+ years of CSM, Account Management, and Business Development experience in Adtech, ideally on the Publisher/Supply side
- Proven track record of managing and growing long-tail accounts
- Experience in executing/managing technical integrations (VAST, o.RTB, Prebid, SDK, etc.)
- Familiar and comfortable with cross-department collaboration including product, engineering, legal, finance, and account management teams
- Ability to analyze data and derive actionable insights
- Self-motivated, proactive, and able to work independently as well as part of a team
- Proficient with a CRM tool, Excel, and PowerPoint
- Full business proficiency in English is a must, additional European language is beneficial
- Bachelor's Degree
About Verve Group
Verve Group is a leading provider of privacy-first omnichannel ad platforms and gaming solutions. We are committed to delivering innovative and effective solutions to our clients, and we are seeking a talented and motivated individual to join our team.
What We Offer
- Opportunity to work with a leading provider of ad tech solutions
- Collaborative and dynamic work environment
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
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