Technical Service Manager

Vor 3 Tagen


Sankt LeonRot, Baden-Württemberg, Deutschland SAP Vollzeit

Unlock Business Potential with SAP

We're seeking a skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a trusted advisor, you'll help customers achieve success with SAP S/4HANA on their path to the Intelligent Enterprise.

The Role:

As a Technical Service Manager, you'll analyze customer business requirements, problems, and provide technical guidance through S/4HANA architecture, migrations paths, daily operational plannings, methodology, and tools of SAP Enterprise Cloud services.

Key Responsibilities:

  • Guide customers with technical knowledge through S/4HANA architecture, migrations paths, daily operational plannings, methodology, and tools of SAP Enterprise Cloud services
  • Understand customer business, goals, and challenges to suggest solutions and services
  • Identify and position services of SAP Enterprise Cloud services that deliver value to the customer from portfolio
  • Identify top issues, define, and implement action items across customer landscape
  • Design optimal SAP configuration to maximize system performance and availability
  • Drive technology discussions, innovations, and recognized as the escalation point for technical issues

Requirements:

  • Bachelor or Master degree in Computer Science or related field
  • Excellent verbal and written communications skills in English, German is a plus
  • 7+ years with minimum 3+ years in customer-facing role
  • Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology, and tools, SAP HANA
  • Understanding of SAP High Availability or Disaster Recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
  • Deep experience in technical planning, implementation, configuration, and integration of SAP solutions
  • Expertise on SAP Technologies and Products with Solid know-how on hyperscalers (AWS, Azure, GCP is a plus)


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