Technical Service Manager
Vor 3 Tagen
Unlock Business Potential with SAP
We're seeking a skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a trusted advisor, you'll help customers achieve success with SAP S/4HANA on their path to the Intelligent Enterprise.
The Role:
As a Technical Service Manager, you'll analyze customer business requirements, problems, and provide technical guidance through S/4HANA architecture, migrations paths, daily operational plannings, methodology, and tools of SAP Enterprise Cloud services.
Key Responsibilities:
- Guide customers with technical knowledge through S/4HANA architecture, migrations paths, daily operational plannings, methodology, and tools of SAP Enterprise Cloud services
- Understand customer business, goals, and challenges to suggest solutions and services
- Identify and position services of SAP Enterprise Cloud services that deliver value to the customer from portfolio
- Identify top issues, define, and implement action items across customer landscape
- Design optimal SAP configuration to maximize system performance and availability
- Drive technology discussions, innovations, and recognized as the escalation point for technical issues
Requirements:
- Bachelor or Master degree in Computer Science or related field
- Excellent verbal and written communications skills in English, German is a plus
- 7+ years with minimum 3+ years in customer-facing role
- Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology, and tools, SAP HANA
- Understanding of SAP High Availability or Disaster Recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
- Deep experience in technical planning, implementation, configuration, and integration of SAP solutions
- Expertise on SAP Technologies and Products with Solid know-how on hyperscalers (AWS, Azure, GCP is a plus)
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