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IT Support Specialist

vor 2 Monaten


Karlsruhe, Baden-Württemberg, Deutschland Cinemo Vollzeit

Job Summary

Cinemo is seeking a skilled IT Support Specialist to join our Infrastructure and Support Team. As a primary point of contact for addressing day-to-day IT inquiries, you will provide 1st and 2nd level support to ensure seamless user experiences for our employees.

Key Responsibilities

  • Provide proactive solutions to 1st and 2nd level support cases on hardware and software issues.
  • Manage and maintain office equipment, including installation, relocation, and troubleshooting of IT-related peripherals.
  • Diagnose and resolve computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals.
  • Assist in the rollout and provisioning of internal devices to ensure compliance with company policies.

Requirements

  • Demonstrated experience in IT support within a heterogeneous environment encompassing Windows, Linux, and MacOS systems.
  • Proficient operating system expertise, particularly adept at resolving user issues across Windows, Linux, and MacOS platforms.
  • Strong familiarity with contemporary user applications and hardware technologies.
  • Strong written and verbal communication skills in both English and German.