Aktuelle Jobs im Zusammenhang mit Customer Service Representative - Bomlitz, Niedersachsen - International Flavors & Fragrances


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    Bomlitz, Deutschland International Flavors & Fragrances Vollzeit

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  • Site Leader Bomlitz

    vor 5 Monaten


    Bomlitz, Deutschland International Flavors & Fragrances Vollzeit

    Job Description IFF is a $12B global business producing a multitude of food, pharma, and industrial ingredients used around the world. With over 22,000 employees globally and over 100 locations the company is on a mission to “Do More Good” and bringing science and creativity together. The successful candidate will become the site leader of one of...

Customer Service Representative

vor 1 Monat


Bomlitz, Niedersachsen, Deutschland International Flavors & Fragrances Vollzeit

Stellenausschreibung

IFF sucht einen Customer Service Representative (m/w/d) mit Sitz in Walsrode (Deutschland).

Bei IFF arbeiten wir unermüdlich daran, Aromen und Düfte zu entdecken, die Kunden inspirieren und Verbraucher begeistern.

Der Customer Service Representative ist Schnittstelle zwischen Verkauf, Marketing, Produktion und Logistik und ist verantwortlich für den kompletten Prozess "Order Receipt & Handling" von der Auftragserfassung bis zur Auslieferung beim Kunden einschließlich der Reklamationsbearbeitung (One Face To The Customer):

Hauptaufgaben:

  • Erste/r Ansprechpartner/in in allen Customer Service-relevanten Fragen.
  • Auftragsmanagement: Entgegennahme und Erfassung komplexer Kundenaufträge, Abwicklung sowie Nachverfolgung/Kontrolle offener Lieferungen und entsprechendes Feedback an Kunden.
  • Abwicklung von Reklamationen und Retouren.
  • Zusammenarbeit mit der Supply Chain, der Planung und der Produktion.
  • Enge Zusammenarbeit mit den Commercial Functions.
  • Troubleshooting.
  • Aktive Unterstützung beim Erreichen der Customer Service Business Goals.
  • Regelmäßige Ermittlung der kundenbezogenen Lieferperformance und Austausch mit kundenseitigen Ansprechpartnern.
  • Optimierung in direkter Absprache mit Kunden, dem Vertrieb und der Logistik.

Qualifikationen

  • Abgeschlossene kaufmännische Berufsausbildung (Speditionskauffrau/-mann, Groß- und Außenhandel oder Industriekauffrau/-mann); Bachelorabschluss in BWL/Logistik von Vorteil.
  • Berufserfahrung im Bereich Customer Service, Logistik oder Supply Chain, idealerweise in einem internationalen Umfeld.
  • Operative Erfahrung in der Anwendung von SAP-Systemen, gute MS Office Kenntnisse.
  • Fließende (Deutsch-), Englischkenntnisse weitere Sprachen von Vorteil.
  • Spaß am Arbeiten im Team.

IFF ist ein Arbeitgeber, der Chancengleichheit fördert.

Wir bei IFF glauben, dass Ihre Einzigartigkeit unser Potenzial freisetzt. Wir schätzen das vielfältige Mosaik aus ethnischer Zugehörigkeit, Alter oder Geschlecht. Wir streben nach einem integrativen Arbeitsplatz, der es jedem unserer Kollegen ermöglicht, sein authentisches Selbst bei der Arbeit einzubringen, unabhängig von Religion, Geschlechtsidentität und -ausdruck, sexueller Orientierung oder Behinderung. Besuchen Sie https://www.iff.com/de/de/ueber-uns/chancengleichheit/, um mehr zu erfahren.