Customer Service Team Supervisor
vor 5 Monaten
We seek a highly motivated, experienced **Customer Service Team Supervisor / Sales Support **to join our dynamic team at IFF. This dual role is based in **Bomlitz**.
Under the responsibility of the Customer Service Manager Pharma EMEA / Business Manager, you will guide a team of four Customer Service Representatives towards achieving company goals and promoting a positive team culture. You will cultivate an atmosphere of collaboration and communication, while equipping team members with the necessary tools for success. You’ll also strategize and implement initiatives to enhance team performance, productivity, and quality of work in the company.
Part of the role will also be to manage a client portfolio as a Customer Service Representative if required. The role involves direct daily contact with customers and internal stakeholders, maintaining and improving the high level of customer service that IFF is proud of. As Sales Support your primary function is to provide commercial, administrative, and project related support for the Business Account Managers and Commercial Leader in the country. Building solid and trustful relationships with both external customers and internal IFF cross-functional & regional departments is a key responsibility as well. Teamwork and operating as One IFF is essential.
**Your main tasks as**
- **Customer Service Supervisor**:
- Management of the Nitrocellulose CSR team in Bomlitz/Neu Isenburg, Germany (~ 50% of the role).
- Management of the daily activities of the team (absence, holidays, backup, organization, recruitments, separations, conflicts etc )
- Team performance management (Definition of objectives, mid-year review, end-of-year review, one-off review)
- Develop the team from a personal and professional point of view. Ensure that the team uses the tools & processes as defined by the Customer Service Center of Excellence.
- Keep the team informed of ongoing changes within the CSR and Business Organization.
- Collaboration with our sales, logistics, planning and finance teams to improve our Order to Cash processes and the service of our customers.
- Use of Key Indicators (On Time Performance / Customer Complaints) to improve customer service in our Pharma business.
- Management of a client portfolio as Customer Service Representative if required during Back-up.
- Interaction with customers in case of escalations with support from the sales team.
- Daily interactions with all the different functions of IFF (Commercial, planning, logistics, quality, finance)
- **Sales Support**:
- Quarterly review of commission statements
- Annual review of rebate statements
- Participation in cross-functional working groups to improve processes that have a direct impact on customers.
- Follow up and support in processing customer complaints.
- Sample processing (sample orders and replenishment review)
- Clarification of order blocks due to outstanding payments or credit limits
- Support in ensuring the correct provision of MSDSs in colllaboration with QA
- Review of empty drum return
- Reporting
- Market Intelligence
- Keep track of NC contracts
**Job Requirements**:
- 5 years of experience as a CSR.
- 2 - 3 years of experience supervising teams
- Excellent communication (verbal and written), interpersonal and problem-solving skills.
- Continuous improvement mindset for customer service
- Able to work in an international environment between the different functions of our organization.
- Ability to listen.
- Ability to work in a tense Supply Chain environment.
- Strong leadership and organisational skills.
- Ability to commute to Bomlitz once or twice per month.
- Fluent in English, another language is a plus
**Preferred Skills and Qualifications**
- Certifications in leadership, project management or other relevant areas.
- Excellent analytical and decision-making acumen.
- Bachelor's degree in a relevant field, such as business administration or management
- Knowledge of SAP ERP - Order To Cash
- Knowledge of international market rules, Incoterms, secured payment terms.
- Sales Force - CMR
IFF is an Equal Opportunity Employer.
-
Customer Service Team Supervisor
vor 1 Woche
Bomlitz, Niedersachsen, Deutschland International Flavors & Fragrances VollzeitWe are seeking an experienced Customer Service Team Supervisor to join our dynamic team at International Flavors & Fragrances (IFF). This role is based in Germany and involves managing a team of customer service representatives.Key Responsibilities:CUSTOMER SERVICE SUPERVISORThe Customer Service Supervisor will be responsible for guiding a team of four...
-
Customer Service Team Supervisor
vor 5 Monaten
Bomlitz, Deutschland International Flavors & Fragrances VollzeitJob Description We seek a highly motivated, experienced Customer Service Team Supervisor / Sales Support to join our dynamic team at IFF. This dual role is based in Bomlitz . Under the responsibility of the Customer Service Manager Pharma EMEA / Business Manager, you will guide a team of four Customer Service Representatives towards achieving...
-
Customer Service Team Lead
vor 4 Wochen
Bomlitz, Niedersachsen, Deutschland International Flavors & Fragrances VollzeitJob OverviewWe seek an experienced Customer Service Team Supervisor to join our dynamic team at International Flavors & Fragrances. This role involves managing a team of customer service representatives and providing sales support to our business team.Key ResponsibilitiesManage a team of customer service representatives, guiding them towards achieving...
-
Customer Service Team Lead
vor 4 Wochen
Bomlitz, Niedersachsen, Deutschland International Flavors & Fragrances VollzeitJob Title: Customer Service Team SupervisorWe are seeking a highly motivated and experienced Customer Service Team Supervisor to join our dynamic team at International Flavors & Fragrances. This role is based in a global environment and requires a strong understanding of customer service principles and practices.Main Responsibilities:Management of the...
-
Customer Service Team Lead
vor 4 Wochen
Bomlitz, Niedersachsen, Deutschland International Flavors & Fragrances VollzeitJob Title: Customer Service Team LeadWe are seeking a highly motivated and experienced Customer Service Team Lead to join our dynamic team at International Flavors & Fragrances. This role is based in a global environment and involves guiding a team of customer service representatives towards achieving company goals and promoting a positive team culture.Main...
-
Customer Service Team Lead
vor 4 Wochen
Bomlitz, Niedersachsen, Deutschland International Flavors & Fragrances VollzeitLeadership Role in Customer ServiceWe are seeking a highly motivated and experienced Customer Service Team Lead to join our dynamic team at International Flavors & Fragrances (IFF). This role is based in a global environment with a focus on customer satisfaction and team performance.As a Customer Service Team Lead, you will guide a team of customer service...
-
Customer Service Team Lead
vor 4 Wochen
Bomlitz, Niedersachsen, Deutschland International Flavors & Fragrances VollzeitJob DescriptionWe are seeking a highly motivated and experienced Customer Service Team Lead to join our dynamic team at International Flavors & Fragrances. This role is based in a global environment and involves managing a team of customer service representatives towards achieving company goals and promoting a positive team culture.As a Customer Service Team...
-
Customer Service Representative
vor 5 Monaten
Bomlitz, Deutschland International Flavors & Fragrances VollzeitStellenausschreibung IFF sucht einen Customer Service Representative (m/w/d) mit Sitz in Walsrode (Deutschland) . Bei IFF arbeiten wir unermüdlich daran, Aromen und Düfte zu entdecken, die Kunden inspirieren und Verbraucher begeistern. Leidenschaftlich, kreativ, leistungsstark und kompetent sind wir ständig auf der Suche nach neuen...
-
Customer Service Representative
vor 2 Monaten
Bomlitz, Deutschland International Flavors & Fragrances VollzeitJob Summary The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic, export and consignment, customer complaint coordination, operational problem solving, timely follow-up of order fulfilment with...
-
Production Shift Supervisor
vor 5 Monaten
Bomlitz, Deutschland Covestro VollzeitWe are Covestro. We are curious. We are courageous. We are colorful. We refine chemical material solutions with game-changing products. Let us empower you to push boundaries. Join us and our 18.000 colleagues now and together we will make the world a brighter place. WHAT WE OFFER Wir sind Teil des Funktionsbereich CTO (Chief Technology Officer), der für...
-
Bomlitz, Niedersachsen, Deutschland International Flavors & Fragrances VollzeitDie Herausforderung:Wir suchen einen Kundendienst-Vertreter/in mit internationaler Ausrichtung, der den komplexe Prozess "Order Receipt & Handling" von der Auftragserfassung bis zur Auslieferung beim Kunden einschließlich der Reklamationsbearbeitung (One Face To The Customer) verantwortlich ist:Hauptaufgaben:Erste/r Ansprechpartner/in in allen Customer...
-
Kundenservice-Vertreter/in
vor 4 Wochen
Bomlitz, Niedersachsen, Deutschland International Flavors & Fragrances VollzeitStellenausschreibungIFF sucht einen Kundenservice-Vertreter/in mit Sitz in Deutschland.Bei IFF arbeiten wir unermüdlich daran, Aromen und Düfte zu entdecken, die Kunden inspirieren und Verbraucher begeistern. Leidenschaftlich, kreativ, leistungsstark und kompetent sind wir ständig auf der Suche nach neuen Herausforderungen – und entwickeln neuartige...
-
Commercial Development Specialist
vor 2 Wochen
Bomlitz, Niedersachsen, Deutschland International Flavors & Fragrances VollzeitJob SummaryWe are seeking a highly motivated Commercial Development Specialist to join our dynamic commercial team. As a key member of our team, you will be responsible for providing exceptional service to a wide range of customers while exploring and developing new markets and applications.Main ResponsibilitiesCollaborate with Key Account Managers to...
-
Field Scientist
vor 5 Monaten
Bomlitz, Deutschland International Flavors & Fragrances Vollzeit**About the job**: IFF Pharma Solutions is looking to hire a **Field Scientist - Food Ingredients (m/w/d)** This is an exciting position for a Field Scientist to join a very dynamic and experienced commercial team. The main responsibility is to support our food customers in their research and development activities and promote our food ingredients. This...
-
Jr. Account Manager
vor 6 Monaten
Bomlitz, Deutschland International Flavors & Fragrances VollzeitJob Description IFF is committed to doing better for our people, customers, and communities. Our purpose and our vision apply across everything we do and everywhere we work. We support our customers by supplying a broad and unique range of specialty chemicals and essential solutions for industrial customers. This is an exciting position for a Junior...
-
Food Scientist
vor 5 Monaten
Bomlitz, Deutschland International Flavors & Fragrances Vollzeit**About the Job**: IFF Pharma Solutions is looking to hire a **Food Scientist (m/w/d)** **Your tasks will include**: - People Leadership of a small, dedicated team of technologists - Work across all regions in collaboration with the sales / field technical support team to support an existing customer portfolio and territory. - Interacts with customers to...
-
Deputy Production Shift Supervisor
vor 5 Monaten
Bomlitz, Deutschland Covestro VollzeitWe are Covestro. We are curious. We are courageous. We are colorful. We refine chemical material solutions with game-changing products. Let us empower you to push boundaries. Join us and our 18.000 colleagues now and together we will make the world a brighter place. WHAT WE OFFER Wir sind Teil des Funktionsbereich CTO (Chief Technology Officer), der für...
-
Ad&i Scientist
vor 5 Monaten
Bomlitz, Deutschland International Flavors & Fragrances Vollzeit**RESPONSIBILITIES** **Technical Expertise on Established Products and Applications**: **Strategic Market Support**: - Identify unmet customers and industry needs to accelerate growth such as specific technical support and services. **Leadership**: **Project Management**: - Develop and manage self-initiated or assigned Application/R&D projects and...
-
Commercial Development Specialist
vor 4 Wochen
Bomlitz, Niedersachsen, Deutschland International Flavors & Fragrances VollzeitJob Title: Commercial Development SpecialistWe are seeking a highly motivated and results-driven Commercial Development Specialist to join our dynamic commercial team. As a key member of our team, you will be responsible for driving growth and developing new markets for our Global Specialty Solutions team.Key Responsibilities:Work closely with Key Account...
-
Küchenhilfe (M/w/d) Bomlitz
vor 6 Monaten
Bomlitz, Deutschland Heidewerk e.v. VollzeitBomlitz Vollzeit, Teilzeit sofort Die Service und Dienstleistungen HEIDEWERK gGmbH ist ein Tochterunternehmen des HEIDEWERK e.V. Mit unserem hochwertigen Dienstleistungsangebot bieten wir Menschen mit und ohne Handicap einen sicheren Arbeitsplatz. Wir wachsen weiter und sind auf der Suche nach neuen Talenten! Für die Service und Dienstleistungen HEIDEWERK...
