Aktuelle Jobs im Zusammenhang mit Senior Customer Engagement Manager - Berlin, Berlin - Forto

  • Senior Customer Engagement Marketing Manager

    vor 1 Woche

    Berlin, Berlin, Deutschland Software think-cell Vollzeit

    Customer Engagement Marketing Manager Job Descriptionthink-cell is seeking an experienced Senior Customer Engagement Marketing Manager to lead our customer engagement marketing strategy and own our email marketing channel as well as other scalable customer engagement programmes.Key Responsibilities:Develop, align, and execute on think-cell's customer...

  • Senior Customer Engagement Marketing Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland Software think-cell Vollzeit

    At think-cell, we're looking for a Senior Customer Engagement Marketing Manager to lead our customer engagement marketing strategy and own our email marketing channel as well as other scalable customer engagement programmes. You will play a key role in supporting think-cell in delivering an exceptional customer experience, and delivering strong customer...

  • Senior Customer Engagement Marketing Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Software think-cell Vollzeit

    Customer Engagement Marketing Managerthink-cell is seeking an experienced Customer Engagement Marketing Manager to lead our customer engagement marketing strategy and own our email marketing channel as well as other scalable customer engagement programmes.Key Responsibilities:Develop, align, and execute on think-cell's customer engagement marketing strategy...

  • Senior Customer Engagement Marketing Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Software think-cell Vollzeit

    Customer Engagement Marketing Managerthink-cell is seeking an experienced Customer Engagement Marketing Manager to lead our customer engagement marketing strategy and own our email marketing channel as well as other scalable customer engagement programmes.Key Responsibilities:Develop, align, and execute on think-cell's customer engagement marketing strategy...

  • Senior Customer Engagement Marketing Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Software think-cell Vollzeit

    Customer Engagement Marketing Managerthink-cell is seeking an experienced Customer Engagement Marketing Manager to lead our customer engagement marketing strategy and own our email marketing channel as well as other scalable customer engagement programmes.Key Responsibilities:Develop, align, and execute on think-cell's customer engagement marketing strategy...

  • Senior Customer Engagement Marketing Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Software think-cell Vollzeit

    Customer Engagement Marketing Managerthink-cell is seeking an experienced Customer Engagement Marketing Manager to lead our customer engagement marketing strategy and own our email marketing channel as well as other scalable customer engagement programmes.Key Responsibilities:Develop, align, and execute on think-cell's customer engagement marketing strategy...

  • Senior Customer Engagement Marketing Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Software think-cell Vollzeit

    Customer Engagement Marketing Managerthink-cell is seeking an experienced Customer Engagement Marketing Manager to lead our customer engagement marketing strategy and own our email marketing channel as well as other scalable customer engagement programmes.Key Responsibilities:Develop, align, and execute on think-cell's customer engagement marketing strategy...

  • Senior Marketing Manager, Customer Engagement

    vor 2 Wochen

    Berlin, Berlin, Deutschland Doctolib Vollzeit

    Werde Teil unserer Mission, werde Teil von DoctolibDoctolib sucht dich als Senior Customer Engagement Marketing Manager (x/f/m) In dieser Rolle übernimmst du die vollständige Kommunikation mit unseren bestehenden B2B-Kunden, entwickelst und managst die Marketing Customer Journey und gestaltest zielgruppenspezifische Kampagnen für unsere diversen...

  • Senior Marketing Manager Customer Engagement

    vor 3 Wochen

    Berlin, Berlin, Deutschland Doctolib Vollzeit

    JobbeschreibungWir suchen einen erfahrenen Marketing Manager, der sich auf die Kundenbeziehungen (Customer Engagement) spezialisiert hat. In dieser Rolle wirst du die Kommunikation mit unseren bestehenden B2B-Kunden übernehmen, die Marketing-Customer-Journey entwickeln und zielgruppenspezifische Kampagnen für unsere diversen Kundensegmente gestalten.Deine...

  • Senior Marketing Manager Customer Engagement

    vor 3 Wochen

    Berlin, Berlin, Deutschland Doctolib Vollzeit

    JobbeschreibungWir suchen einen erfahrenen Marketing Manager, der sich auf die Kundenbeziehungen (Customer Engagement) spezialisiert hat. In dieser Rolle wirst du die Kommunikation mit unseren bestehenden B2B-Kunden übernehmen, die Marketing-Customer-Journey entwickeln und zielgruppenspezifische Kampagnen für unsere diversen Kundensegmente gestalten.Deine...

  • Senior Marketing Manager Customer Engagement

    vor 1 Monat

    Berlin, Berlin, Deutschland Doctolib Vollzeit

    JobbeschreibungWir suchen einen erfahrenen Marketing Manager, der sich auf die Kundenbeziehungen (Customer Engagement) spezialisiert hat. In dieser Rolle wirst du die Kommunikation mit unseren bestehenden B2B-Kunden übernehmen, die Marketing-Customer-Journey entwickeln und zielgruppenspezifische Kampagnen für unsere diversen Kundensegmente gestalten.Deine...

  • Senior Marketing Manager Customer Engagement

    vor 1 Monat

    Berlin, Berlin, Deutschland Doctolib Vollzeit

    JobbeschreibungWir suchen einen erfahrenen Marketing Manager, der sich auf die Kundenbeziehungen (Customer Engagement) spezialisiert hat. In dieser Rolle wirst du die Kommunikation mit unseren bestehenden B2B-Kunden übernehmen, die Marketing-Customer-Journey entwickeln und zielgruppenspezifische Kampagnen für unsere diversen Kundensegmente gestalten.Deine...

  • Senior Marketing Manager Customer Engagement

    vor 4 Wochen

    Berlin, Berlin, Deutschland Doctolib Vollzeit

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  • Senior Marketing Manager Customer Engagement

    vor 4 Wochen

    Berlin, Berlin, Deutschland Doctolib Vollzeit

    JobbeschreibungWir suchen einen erfahrenen Marketing Manager, der sich auf die Kundenbeziehungen (Customer Engagement) spezialisiert hat. In dieser Rolle wirst du die Kommunikation mit unseren bestehenden B2B-Kunden übernehmen, die Marketing-Customer-Journey entwickeln und zielgruppenspezifische Kampagnen für unsere diversen Kundensegmente gestalten.Deine...

  • Senior Customer Service Operations Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland Raisin Vollzeit

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  • Senior Customer Service Operations Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland Raisin Vollzeit

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  • Senior Customer Service Operations Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Raisin Vollzeit

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  • Senior Customer Service Operations Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Raisin Vollzeit

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  • Senior Customer Service Operations Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Raisin Vollzeit

    PositionWir suchen einen erfahrenen Senior Customer Service Operations Manager, der sich auf die Weiterentwicklung von Prozessen, Services und Lösungen von Raisin konzentriert.VerantwortlichkeitenAls Schnittstelle zwischen unseren Kunden und uns bringt der Senior Customer Service Operations Manager Impulse zur Weiterentwicklung ein und gestaltet die...

  • Senior Customer Marketing Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland SAP Leanix Vollzeit

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Senior Customer Engagement Manager

vor 2 Monaten

Berlin, Berlin, Deutschland Forto Vollzeit

Senior Project Manager for Customer Advocacy & Community (f/m/d)

Imagine a role where your contributions drive transformation in an industry that significantly influences global prosperity. At Forto, we are dedicated to this mission – revolutionizing logistics. Our goal has always been to simplify international trade. Our rapidly expanding team of logistics and technology professionals works tirelessly to create a transparent, seamless, and sustainable digital supply chain, aiming for climate-neutral operations by 2025.

In our Commercial division, we are committed to leading the logistics revolution by promoting sustainable growth and generating revenue through innovative solutions. We are enhancing our digital presence to offer tech-driven support, unmatched transparency, and outstanding service experiences for supply chains globally.

Your Responsibilities

Cultivating Forto's Customer Community

We are looking for a Senior Customer Advocacy & Community Specialist to lead our customer engagement initiatives, fostering impactful interactions and nurturing advocacy within our community. You will oversee Forto's customer access programs, facilitating valuable connections with clients to improve decision-making and ensure a positive customer journey.
The ideal candidate is enthusiastic about building meaningful customer relationships, driving significant impact, securing ongoing feedback, and transforming Forto customers into advocates. This position requires experience in customer marketing and/or community management.

Key Responsibilities

  • Organize systematic customer interactions, including events, advisory boards, and research activities, to gather continuous feedback and insights.
  • Lead Forto's customer access programs, engaging clients in idea generation and early validation of new features and products.
  • Conduct customer outreach and discovery to deepen understanding of customer use cases, platform adoption, and desired outcomes.
  • Guide and support Forto employees in customer engagement, streamlining efforts, and creating documentation.
  • Develop infrastructure and processes to effectively sustain customer advocacy and community initiatives.
  • Collaborate cross-functionally with product, sales, marketing, and customer care to identify customers willing to share their stories and participate in market and product research activities.
  • Build direct relationships with customers to act as a trusted liaison within the organization.
  • Assist in the creation and distribution of marketing materials, including customer success stories, webinars, video testimonials, social media content, and more.
  • Craft compelling customer narratives that provide value to both Forto and our advocates.
  • Maintain a customer database to effectively track advocacy and research participation.

Qualifications

  • Over 5 years of experience leading customer advocacy and community initiatives in a B2B context.
  • Proven success in securing customer interviews, success stories, and participation in research activities.
  • Passion for developing and refining programs with a focus on operational excellence.
  • Strong storytelling abilities and capacity to create engaging narratives.
  • Exceptional project management and organizational skills.
  • Proactive and independent approach with a positive attitude.
  • Experience working collaboratively with cross-functional teams across various business units.
  • Clear and effective verbal and written communication skills.
  • Ability to thrive in a dynamic environment and demonstrate high initiative.
  • Fluency in English and German.

About Forto

  • An internationally expanding company.
  • Company language: English.
  • 17+ offices across Europe & Asia.
  • 800+ employees.
  • 30+ nationalities represented.
  • 2500+ customers.

Company Culture

  • We value progress and continuously seek ways to improve.
  • Our team is dedicated to fostering a sense of belonging, where everyone has equal access to opportunities and recognition.
  • We encourage individuals from diverse backgrounds to apply.

Work-Life Balance

  • We promote a culture of knowledge sharing and mentoring.
  • We believe in maintaining a healthy balance between work and personal life, offering flexible work arrangements.
  • Our team enjoys the freedom to work in a hybrid setup.

Benefits

  • Sustainability initiatives.
  • Emission offsetting programs.
  • Green energy solutions.
  • Organic food options.
  • Paperless office practices.
  • Inspiring office environments.
  • Flexible working hours.
  • Team and company events.
  • Peer learning and mentorship programs.
  • Leadership training opportunities.
  • Learning and development budget.
  • Comprehensive onboarding program.
  • Visa and relocation support.
  • Remote onboarding processes.
  • Buddy program for new hires.

Department

Customer Marketing & Demand Generation

Product, Data, Design

Locations

Berlin, Hamburg