Leitung Customer Service Center
Vor 6 Tagen
Unser Unternehmen ist ein führendes Unternehmen im Bereich Messgeräte und Analytische Instrumente. Wir haben erfolgreich expandiert und investieren weiterhin in neue Produkte und in die Rekrutierung von Talenten und Fachkräften.
Leitung Customer Service Center (m/w/d)
**Ihre Aufgaben:**
- Teamleitung: Verantwortung für die fachliche und disziplinarische Leitung des Kundenservice-Teams sowie aktive Mitwirkung im Tagesgeschäft.
- Mitarbeiterentwicklung: Förderung und Weiterbildung des Teams, Optimierung der Arbeitsprozesse.
- Interne Koordination: Zusammenarbeit mit verschiedenen Abteilungen zur Verbesserung der Servicequalität.
- Prozessoptimierung: Stetige Verbesserung der Arbeitsmethoden und Prozessabläufe.
- Qualitätsmanagement: Durchführung von Qualitätskontrollen und Sicherstellung der Servicequalität.
Ihr Profil:
- Ausbildung: Sie haben einen wirtschaftlichen oder kaufmännischen Abschluss.
- Erfahrung: Sie bringen Führungserfahrung im Kundenservice mit und haben ein ausgeprägtes Verständnis für Prozesse und Projektmanagement.
- Kompetenzen: Sie sind entscheidungsfreudig, konfliktlösungsstark und kommunikativ.
- Sprachkenntnisse: Sie verfügen über verhandlungssicheres Englisch.
Wir bieten eine vielfältige und herausfordernde Arbeitsumgebung, in der Sie Ihre Fähigkeiten und Erfahrungen einbringen können. Wir suchen nach engagierten und motivierten Fachkräften, die sich für unsere Mission begeistern können.
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