Leitung Customer Service Center

Vor 6 Tagen


Reutlingen, Baden-Württemberg, Deutschland MRI Manserv AG Vollzeit

Überblick:

Wir suchen eine erfahrene Führungskraft, die unser Kundenbetreuungsteam leitet und die Servicequalität kontinuierlich verbessert.

Aufgaben:

  • Teamleitung: Verantwortung für die fachliche und disziplinarische Leitung des Kundenservice-Teams sowie aktive Mitwirkung im Tagesgeschäft.
  • Mitarbeiterentwicklung: Förderung und Weiterbildung des Teams, Optimierung der Arbeitsprozesse.
  • Interne Koordination: Zusammenarbeit mit verschiedenen Abteilungen zur Verbesserung der Servicequalität.
  • Prozessoptimierung: Stetige Verbesserung der Arbeitsmethoden und Prozessabläufe.
  • Qualitätsmanagement: Durchführung von Qualitätskontrollen und Sicherstellung der Servicequalität.

Ihr Profil:

  • Ausbildung: Sie haben einen wirtschaftlichen oder kaufmännischen Abschluss.
  • Erfahrung: Sie bringen Führungserfahrung im Kundenservice mit und haben ein ausgeprägtes Verständnis für Prozesse und Projektmanagement.
  • Kompetenzen: Sie sind entscheidungsfreudig, konfliktlösungsstark und kommunikativ.
  • Sprachkenntnisse: Sie verfügen über verhandlungssicheres Englisch.


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