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IT Solutions Engineer

vor 2 Monaten


Dresden, Sachsen, Deutschland Espabila Vollzeit
About Espabila

Espabila is a company dedicated to empowering everyone to easily work with robots. We thrive on our core values and purpose, embracing autonomy, celebrating team efforts and learning moments, and enjoying high fives and every kind of cake. We honor kindness and empathy, grow through feedback, and pride ourselves on creativity, innovation, and a can-do attitude. We believe robots love people, so we love them back.

Job Summary

We are seeking an IT Solutions Engineer - Application Support to join our team. As a key member of our IT department, you will be responsible for managing and optimizing our internal IT systems landscape for smooth operational processes. You will actively support the IT-Service Desk, providing users with everything they need to excel.

Key Responsibilities
  • IT Systems Management
    • Manage and optimize the internal IT systems landscape for smooth operational processes.
  • IT-Service Desk Support
    • Actively support the IT-Service Desk, providing users with everything they need to excel.
  • User Needs Analysis
    • Understand user needs and processes, devising solutions to streamline work processes by integrating and automating workflows with SaaS tools.
  • Customer-Focused Approach
    • Bring a customer-first mindset to improve the user experience of our IT services.
  • Cloud-Based Solutions
    • Work with a variety of cloud-based tools and services, setting up cost-effective and value-driven solutions.
  • Technical Communication
    • Simplify complex technological topics to help non-techies understand possibilities and limitations.
  • Project Support
    • Support projects with IT deliverables, advancing our mission to democratize robotics every day.
Requirements
  • Minimum of 3 years' experience in IT Operations and Support.
  • Expertise in managing and supporting Windows and macOS client hardware within a Microsoft Cloud environment.
  • Proficiency in supporting a wide range of major cloud software (e.g., Atlassian Stack, Microsoft Azure and 365, Slack, Salesforce).
  • Familiarity with the IT Service lifecycle and supporting tools (e.g., Jira, IT-Asset Management Database, Intune).
  • Excellent work prioritization skills and ability to handle ambiguity.
  • Strong understanding of business processes and ability to map them to IT services.
  • A can-do attitude, eagerness to learn, and strong delivery orientation.
  • Excellent communication and documentation skills.
  • Fluent in English and German, both written and spoken.
  • Willingness and ability to work from our office 2-3 days a week.
Benefits
  1. Be part of a major industry trend.
  2. Opportunities for self-realization and implementing your own ideas.
  3. Collaborate with ambitious and friendly colleagues.
  4. Continued payment during child sickness.
  5. Paid professional development.
  6. Daily subsidized meal deliveries.
  7. Corporate benefits and mental health support.
  8. Special leave between Christmas and New Year.
  9. Several weeks of workation annually.
  10. Three days of special leave for charity programs.
  11. Language courses.