Desktop Support Specialist

vor 4 Wochen


Nürnberg, Bayern, Deutschland GfK Vollzeit

Job Summary

We are seeking a skilled Desktop Support Specialist to join our team at GfK. As a key member of our IT department, you will be responsible for providing top-notch technical support to our global users.

Key Responsibilities

Provide 1st and 2nd level end-user support for hardware, software, and network-related issues.

Troubleshoot and resolve technical problems promptly to ensure minimal downtime in line with company SLA's via the IT Support ticketing system.

Provide out of hours support as and when required to perform system maintenance and upgrades.

Requirements

Minimum of 2 years of experience in desktop support or a related field.

Strong knowledge of Windows operating systems and proficiency in Microsoft Office Suite, Active Directory, Azure AD, Office365, SharePoint/OneDrive.

Experience with VDI infrastructure is beneficial.

Excellent communication and interpersonal skills to provide effective customer support.

About Us

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.



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