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RMA Associate

vor 2 Monaten

Puchheim, Bayern, Deutschland Sound United Vollzeit

Job Summary:

The RMA Associate plays a vital role in ensuring seamless customer returns processing. As a key member of our team, you will be responsible for providing administrative support, processing returns, and maintaining accurate records.

Duties and Responsibilities:

  • Verify product returns against return merchandise authorization (RMA) documents
  • Process returned products through our company system, including creating sale orders and transferring products to the service department
  • Enter service orders for the service department
  • Inspect, repack, and restock unused products
  • Work with biohazard products
  • Compile data and generate reports as required
  • Maintain regular attendance and perform other duties as assigned

Minimum Qualifications:

  • Minimum 2 years of experience as an RMA Associate
  • Strong computer skills and experience working with spreadsheets, word processors, and database programs
  • Experience using ERP systems for receiving RMAs
  • Ability to read and understand general correspondence, periodicals, and procedures
  • Mathematical skills, including addition, subtraction, multiplication, and division
  • Experience in packing and shipping activities
  • Ability to lift up to 50 pounds
  • High School diploma or GED

Preferred Qualifications:

  • Knowledge of GMP requirements and ISO-9000 standards
  • Experience using a forklift

We Offer:

  • Appreciative cooperation and flat hierarchies
  • Development opportunities in an innovative company
  • Complete introduction training
  • Performance-related remuneration compensation and company pension plan
  • Company car and mobile phone
  • Flexible working hours
  • 30 days annual leave
  • Regular national and international team events